AdventHealth Medical Group Multispecialty at Sunlake

"Please update your number. When calling for primary care it goes to the gyno. It’s been this way for over a year."

"First and foremost, I had to go in person to set my appts because customer service was a disservice to help as a new patient. They scheduled and canceled my appts multiple times within my knowledge. Secondly, my blood work showed concerns and they had to find a way to fit me in instead of making it an urgent matter when I end up miscarrying my baby and not ONE call from this doctors office to follow up with me. Baycare was a great help and has been beyond supportive I highly recommend St Joseph North. I would rather take the commute then to be treated like just a number. I don’t recommend adventhealth. I have a friend that experienced the worse as well! The care of mom and baby should always be a priority."

"I have my pregnancy checkups there and everyone has been so nice to me, from the reception, the nurses and my doctor Yelena. Thank you. I am very happy to have found them! ❤️"

"not pleased as a new patient My appointment was at 11:00 and I literally waited 45 mins in lobby before being seen. People that came after me were being called. Not considerate of people time at all."

"I had my new pt appt a while back and wanted to give a review of this office. The staff (both front MA and back MA) were fine. They were kind and quick to get me back. I waited less than 5 minutes in the lobby. However, Dr Escobar has got to be one of the worst physicians with the worst bedside manner I have ever come across. They were not busy that day but she had me wait one hour in the room before she made an appearance. I honestly was about to leave. Once she came in the room she never even introduced herself (this is the first time Ive ever met this person), she never smiled and barely looked at me the enitre time. She acted as if she would rather be anywhere but in that room with me. She was very judgmental about my issues and even seemed to scoff at me. I understand people have bad days but I work in an Urgent Care facility. When you are having a bad day, you leave your problems at the door and treat that patient kindly, as if they are your only patient. She was anything but and is the reason I will NEVER return to this facility. I will also never recommend her to anyone. Which is a shame because we get patients all the time looking for local PCPs. Its really a shame that Dr. Thompson is not at this facility anymore. She was an A+ top notch provider that actually cared enough to, at the very least, smile at you. She is dearly missed."