UHealth at Kendall

"They need to improve the laboratory system. I was waiting more than 1 hour, seeing that people who had just arrived entered before me. There should be a ticket so the patient knows how long to wait. Another option, it could be better be by appointment"

"Great doctors but the staff is useless and the Lab is the worst service ever. I needed a test ordered by PCP which was not blood related. Lab told me to return next day fasting. Returned the next day, told check in desk why I was there and waited 1 hour due tons of patients waiting. When it was my turn, the tech was going to draw blood. When I told her why I was there she said they didn’t have that test. Never returning there. Poorly managed facility."

"Good morning unfortunately I have been emailing the Dr though my u chart even stated it was an emergency to the Receptionist she has said they get back to me unfortunatelyno one has yet I am vary disappointed in the Medicine system ,"

"Terrible lab experience. They did not collect the specimen correctly. The test could not be performed. I found out several days later because results was not available. I spend some time making several calls to discover to make the experience even worse I was told I had to return again to the facility, make appt with a nurse JUST to get my weight prior to lab. The wait to see the nurse and get the lab paperwork took 45min and another 45min just waiting for lab re-collect only half tube of blood. Ps. I’m 6mo pregnant and live over 1h away from this facility. Besides that the communication between u-health with me through the app and phone is terrible. I’m changing doctors and lab after all these very unprofessional experience in the middle of my pre-natal."

"We love our doctors a UHealth, the way the place is run is absolutely awful. This afternoon my sister finished with her doctor at 3PM which should have allowed us half an hour before her STS pickup to get bloodwork done. First we had to re-register (we had already done that to see the doctor), then we had to sit for 20 minutes and listen to a UHealth security guard try to talk his coworker into some get rich quick real estate investment scheme while we waited for a lab tech to come get her. The lab staff moves at a glacial pace. I guess that they are going to be there anyway so they figure why hurry?. By 3:25 it was clear that this was not going to happen today. This is absolutely inexcusable! The doctors are great but what the patients have to put up with is barely worth it."