East Side Pizza

"I hate to leave a bad review anywhere, and I have had positive experiences in the past with this place. I am empathetic to busy restaurants growing up around one, but my experience tonight should be noted as it was poor from start to finish I placed an order for delivery around 5:30. When I called, the person taking my order asked if it was going to an address I previously ordered to. I said no, and provided the new address. I was quoted about 45 minutes delivery time. After about an hour and 15 minutes, I called in again and was told they were working on my order, and it would be another 20 minutes. After about an hour and 45 minutes had passed, I got a call from my family member asking if I had delivered food to them. My order was somehow delivered to the wrong address despite asking when I ordered and me providing the correct address, including detail on the apartment building (it was delivered to a house). I called and explained the issue, and was put on hold for about 20 minutes. I had to physically go to the store to get through to anyone to give me a simple refund for this mess up. In the store, it was clear it was busy, and I can appreciate that, but I was met with what can only be described as very dismissive service. The person at the register acknowledged me and my request, and then started taking another customers order instead, which was truly baffling. You’d think after all the issues with my order, the least they could’ve done after I had to come into the store to be acknowledged would be to give me the courtesy to refund me before taking another order. Finally, someone from the kitchen came out and asked what I needed, and issued me a refund with an incredibly brief and apathetic one word “sorry.” This place has great pizza, and I hope this is a one time issue, but there were so many opportunities to resolve the issue along the way (stop taking orders if unable to fulfill previous ones, double check delivery instructions, don’t leave someone on hold for 20 minutes after delivering their order 2 hours late to the wrong address, dont force a customer to come in to get a refund for this, sincerely apologize at any point during any of this). None of this transpired."

"I always have the best experience there. I order a pie and my husband ordered a lasagna, it was outstanding. Food keeps getting better and better, which I thought it would be impossible to happen. Burgers, chicken Caesar salad, and cheese pizza are my favorite. Owners, staff, all 5 stars. Highly recommend."

"Not sure what has happened in the past 6months to year at East Side. Last few orders all have had my workers waiting 20+ min for a pickup order after 7-8pm. Mozzarella sticks overcooked 2/2 times. Eating stick shaped bread sticks 7 @ $8.95 just to be thrown out. I use to go here often because its local and fast delivery times but last nights pick up wait of 30+ minutes was likely the final straw. (2) stuffed shells took 50+ minutes..... I spend thousands a year here too so I have a solid frame of reference here Donny. Also see the Frankenstein pie you guys delivered past 10pm one night. Isn’t anyone embarrassed anymore? For everyone unconvinced of their Frankenstein piecing - please look at the crusts for reference"