Burger King,

5800 US Hwy 98 N, Lakeland, FL 33809, United States

"Manager/shift lead "Becky" telling employees to CLOCK OUT AND NOT TAKE A BREAK. ILLEGAL, especially considering the children looked to be underage that were working under her. She was also very rude to customers and lacks and sense of hospitality."

"I am writing to express my deep disappointment with the customer service I received at Burger King in the Walmart on US98 North in Lakeland on January 1st 2024 by an employee who would not give me his name but I was told later by another Burger King employee that his name is O'Brien. On this date, I visited the aforementioned Burger King location and encountered an employee named O'Brien, whose service was profoundly unsatisfactory. I have to emphasize that my experience significantly deviated from the standard of service I have come to expect from Burger King—a brand that I have consistently patronized over the years. I found O'Brien's demeanor to be dismissive and unprofessional, and as a result, I felt disrespected and undervalued as a customer. He even threatened to call police which I thought was hilarious since I did nothing wrong other than complain that the service was terrible. His lack of attentiveness and rudeness during my interaction marred what should have been a simple and pleasant dining experience. Moreover, O'Brien demonstrated a lack of understanding of basic customer service principles and exemplified behavior that is not in line with the values I associate with your esteemed brand. As a customer, I believe that the quality of service at a fast food establishment is just as important as the quality of the food, and I regret to say that O'Brien's conduct has tarnished the image I have of Burger King. I want to stress that my intention in writing this is not to single out individuals or cause any undue harm. Rather, it is to bring to your attention an incident that I believe warrants your consideration and reassessment of customer service practices at your Lakeland Walmart Burger King establishment. I trust that Burger King is committed to providing a positive customer experience, and I sincerely hope that my feedback will be used to improve the standards of service at the said location. I would appreciate a prompt response regarding the actions taken to address this matter and the measures that will be implemented to prevent similar occurrences in the future. Thank you for taking the time to consider my concerns. I am hopeful that Burger King will continue to be a brand I can have confidence in, and that the necessary steps will be taken to rectify this unfortunate experience. Sincerely, Former Burger King Customer I have more video of the 2 employees speaking in a foreign language saying extremely rude things thinking I would not be able to translate it. Unfortunately Google will not let me post it so I will put it on YouTube instead, odd enough owned by Google LOL O'Brien needs to understand that his actions will be held accountable."

"As someone who values quality service and a pleasant dining experience, my recent visit to the Burger King inside Walmart left me utterly disappointed and disheartened. The lackluster performance and discourteous behavior exhibited by the staff, particularly manager Maribel, reflected a shocking disregard for customer satisfaction and basic professionalism. Upon entering the establishment, it became apparent that the customer service was sorely lacking. The employees appeared disengaged and indifferent, showing a clear lack of enthusiasm for their roles. However, the most abysmal aspect of this visit revolved around the behavior of manager Maribel. Instead of fostering a welcoming and efficient environment, she exuded an air of disdain and negligence towards the customer base. In an industry where customer satisfaction is paramount, it is inconceivable that an individual such as manager Maribel holds a position of authority. Her blatant disregard for the concerns of patrons and unwillingness to address issues with an iota of empathy is simply unacceptable. It is evident that her attitude permeates the entire establishment, setting a disheartening precedent for the rest of the staff. Furthermore, the overall ambiance of the Burger King failed to meet even the most basic of expectations. The cleanliness of the dining area left much to be desired, and the disorganized and lackadaisical service only exacerbated the already dismal experience. It is truly disheartening to witness such negligence and lack of care within an establishment that should be dedicated to providing a pleasant dining experience. As a consumer, I expect a certain level of professionalism and hospitality when frequenting any establishment, particularly one as widely recognized as Burger King. The woeful display of customer service and managerial oversight at this location is nothing short of deplorable, and it is evident that a radical shift in management and staff attitude is imperative for any semblance of improvement. In conclusion, my experience at the Burger King inside Walmart was a catalyst for disillusionment and frustration. The unprofessional conduct of manager Maribel and the lackluster service provided by the staff have left an indelible mark, one that regrettably encompasses the entirety of the establishment. It is my sincere hope that a thorough reassessment of the management and staff will ensue, as the current state of affairs is a disservice to patrons and reflects poorly on the Burger King brand. --- This review aims to convey the severity of the disappointment experienced at the Burger King location and provides constructive criticism that, if addressed, could lead to improvement."

"I cannot express enough how utterly disappointed I am with the abysmal customer service I received from Maribel at Burger King. From the moment I stepped up to the counter, it was clear that Maribel had no interest in providing a pleasant dining experience. Her attitude was dismissive and disrespectful, and she made it abundantly clear that she could not be bothered to help me. After mustering up the courage to place my order, I was met with condescension and impatience from Maribel. It felt as though I was inconveniencing her simply by being there. Her lack of professionalism was astounding, and her disregard for basic customer courtesy was nothing short of appalling. As if her demeanor wasn't offensive enough, Maribel also managed to mess up my order not once, but twice. When I pointed out the errors, she huffed and rolled her eyes as though I was inconveniencing her by expecting my order to be correct. Throughout the entire interaction, Maribel's disdain for her job and her customers was palpable. It is evident that she has no understanding of the concept of good service and no respect for the individuals who keep Burger King in business. The worst part is that this is not the first time I have encountered such appalling behavior from Maribel. It's clear that her behavior is not an isolated incident but rather indicative of a pattern of disregard for customer satisfaction. I am deeply disappointed in Burger King for having such an individual represent their brand. I expect better from a company of this caliber, and I will be taking my business elsewhere in the future. It's a shame that a single employee's poor attitude and lack of professionalism can tarnish the reputation of an entire establishment, but in this case, Maribel's behavior speaks volumes about the standards upheld at Burger King. In conclusion, I urge Burger King to reevaluate its hiring and training processes to ensure that individuals like Maribel are not allowed to tarnish the customer experience any further. As for Maribel, I sincerely hope that she finds a line of work that better suits her temperament and leaves customer service to those who understand the value of respect and courtesy. I implore anyone considering dining at Burger King to think twice before entering an establishment where individuals like Maribel are permitted to treat customers so dreadfully."

"Marybelle is the worst employee I have ever seen and certainly should not be on the front line. I asked for syrup. She said I need to buy something. I was. I was trying to buy syrup. She exploded saying I have to buy something. I was trying to BUY a pack of SYRUP! She then said I needed to go or she would call the police. I had not raised my voice or anything. I just stood there waiting for her to figure out I was simply trying to BUY a pack of SYRUP. This woman is nuts. Later I came back thinking there we clearly a misunderstanding and guess what. She was arguing with a different customer who was asking for a refund for the coffee order they screwed up. The guy was 73 years old and had had enough bad attitude from this clearly obnoxious woman who was apparently also the manager. Yep it was MARYBELLE! So I stood there and said "looks like you are having a bad day and taking it out on everyone." I asked her to apologize for her behavior and she just got worse. This woman should NOT be handling customers. This location always has customer service issues and I will never buy from them. I am from JACKSONVILLE which happens to be where BURGER KING started and have always supported this restaurant. Not anymote. This irritable, irrational idiot should be canned or moved to the grill as she clearly lacks the ability to handle customers in a respectful way. She goes from 0 to 100 in like no time and is bad for business and should not represent Burger King."