Burger King,

5010 County Line Rd, Lakeland, FL 33811, United States

"My husband went and ordered at the drive thru, then brought the food back to the house. He ordered 2 whopper Jr sandwiches. One with out mayo and that was correct. The other was to have extra lettuce, light mayo and light ketchup. It had onions, tomatoes and pickles also. He ordered a double whopper plain with cheese. That one was correct. The other was a double whopper with extra cheese and it had NO cheese. He ordered chicken fries and French fries. The person asked if he wanted ketchup and sauce. He said no to ketchup and yes to the sauce. We had probably 10 packets of ketchup in the bag and no sauce for the chicken fries.I checked the slip on the bag and it seemed correct. He said the screen looked correct. If you employ people who do not understand customer service or do not care, or cannot understand English, that is on you, management. You need to properly train and then make your employees accountable. This was totally poor service. I am not from here, but service in our state is so much better. You were given 2 stars for some correct items. This experience was unacceptable."

"I usually do not give bad reviews but when you can't do the basics, that's where I have a problem. The center on both my chicken wraps was very crunchy and almost cold, not to mention very tiny and not worth the money. The whopper was overcooked and missing tomato and lettuce after it was supposed to have everything on it. It will be hard to come back to this location."

"Jair was so rude and unhelpful. Tried to order a shake and was told the machine is turned off at 9 for cleaning. Proceeded to ask what other drinks they have as that was I looked for and it’s been over 10 years since I’ve had Burger King. She said coke and didn’t elaborate, asked if they had sweet tea. To which she very curtly snapped no. So we got a sprite that we probably won’t drink and she made it a large. Ordered a whopper, fries and onion rings. The fries were hardly warm and the onion ring are very cold. The onion rings are probably the best part of this meal and they are stinkin’ cold. So very disappointed."

"I ordered an impossible whopper. I was not satisfied with it. The whopper was burnt all the way around the edges, I could hardly chew it. I asked the manager was that normal and they thought it was. I threw my sandwich in the trash and was not happy at all. I wasn't given my money back or another sandwich they simply didn't care. Looked at us like we were the problem walking out."

"Me and my husband just left the drive-through and let tell you my husband asked host0t2 cashier Jair for two classic chicken wraps and a cheese burger that was try as hell like it had been sitting under a light for awhile we ask for no mayonnaise on one wraps but still got it anyways and what really made me upset was when we asked again at the window Jair lied in our faces and and said yes there’s no mayonnaise and I didn’t like how she had us at the window waiting and Jair didn’t say hello I’ll be right with you her window was open that was the terrible service. I’ve never seen this person before tonight. If you don’t like your job why do you work there? You shouldn’t treat customers like that. And she didn’t even put on the receipt no mayonnaise"