Banh Mi Factory,

15728 N Dale Mabry Hwy, Tampa, FL 33618, United States

"It seems there is a change in ownership or management the past few months . We like to have regular spots for boba / banh mi especially with a busy work school and sports schedule . Customer service has diminished sadly . Such a disappointment as the artichoke drink here is what I would come for . Initially it was younger kids standing around joking or chit chatting. Giving us a partial order and having to come ask for the rest . As of lately , The young gentlemen with a gold hoop earring who is always there Langdon T stood there for 5 minutes arguing about how they don’t have my order, could not find it , or another excessive excuse. My son put the order in online as we were driving. There was no option for first and last name with clover app. I gave him both our names and he said there was no order. If it was not already paid, for, I would have walked out. The way he treated me was unacceptable. It was very simple 2 pho and 1 banh mi . I told him several times what the items were . there was only two bags sitting there. He would not budge . I also showed him my email confirmation , still no order . There’s also a phone number , an email, and order detail printed on receipt. He was too lazy to look would rather hold up the line , or told me to move aside to take the customer behind me . An older gentleman took 1 second to find my order . The young gentlemen pointed me to go over there to get it with an attitude Ofcourse , as if I was a stray dog made to leave the business. He looks to be in management unfortunately. I’d like to get the word out that 95% of a businesses success is in customer service and banh mi factory does not have it . Save your time and money ."

"Sandwiches are to die for! The bread is nice and crisp and the sandwich is amazing. The bubble tea is full of flavor, although there are times where there is too much ice. Decor is very nice! One of my favorite stops in Tampa."

"Bad service, outrageous AUTOMATED tip requests , dirty tables, empty condiments, food portions chintzy! I stood at the counter several minutes being ignored, when finally Danny was kind enough to say "Be right with you". He waited on me soon after. I placed an order for a bahn mi, a order of eggrolls, and a mango tea. As I paid, the card reader suggests a tip of minimum 20% "good" up to like 35% "great"! Seriously? Because apparently the owner wants to pass on employee wages to the consumer? And they don't even do table service? I was #41.. I went and grabbed a seat. Then I noticed how dirty the table was... see attached photo. I then noticed ALL the tables were that way... disgusting! This was before I had even gotten my food! I got up and went to get some napkins, a straw and some Hoisin and Sriracha. Hoisin was there.. but all of the Sriracha bottles were empty... see attached photo. I went and sat back down. They called #41... I went to the counter. My bahn mi was there. I asked about the eggrolls and tea, and the guy looks at me like he was clueless. So he found eggrolls in the fryer and had to make me a tea, which he brought to my table. Tea was ok... nothing great. Eggrolls were crispy but bland. Sandwich was mostly bread, and seriously lacking carrot and daikon pickles. Flavor was meh. All this for a ridiculous $25.03 (minimum tip!)"

"Fabulous Fresh Food! Love the Pho Special Combination which is like liquid gold.Love the bone broth and they make it for me the way I like with more broth less noodles and one type of meat instead of all the meats when I ask. The pork Banh mi is tasty,and the baguettes they use are crunchy and delicious each time. Staff is very friendly and wants to please.Atmosphere is a cool modern design, clean, and a casual vibe with lots of comfortable seating."

"So delicious!! Came in for the first time today. I ordered B2, special combination pho, spring rolls, strawberry mango slushie with tapioca boba and a Thai tea. My husband and I split it and it was all so good! I highly recommend trying this place out. Everyone was friendly and the atmosphere was super cute!"