Dunkin',

Homosassa, FL 34446

"Recently one of the newer lady employees has such a nasty attitude. On two occasions she gave me my coffees but I had to remind her to give me my donuts. The last time she said she thought I changed my mind??? Why would I have changed my mind but not asked for a refund? There was no reason for her to think I “changed my mind”. She’s just rude and incompetent."

"Great service and decent food! It was great to have a place other than the cafeteria food. By the way, the cafeteria at Oak Hill Hospital does not accept cash!!!!!"

"After quite some time, I thought of buying a couple of donuts from here. I was reminiscing about a DD in Utah I would frequent. They were very good. I must say that the two ladies that served me were very pleasant and very nice, service was top notch! Now, as for the donuts...they seemed like week old, not day old ones. My girl and I were craving Bavarian cream ones, and other ones as well. Besides being dried out and stiff, the custard was nearly absent! It's a sad day when they forget to put the filling in their donuts! The others were not up to snuff as far as being from a Duncan donut shop. Can anyone tell me if they import their donuts from somewhere else entirely? Almost tempted to drive all the way back to see about a refund, but figured it'd be a waste of gas and time. I wish they'd go back to being a real donut and coffee shop. People can go to a restaurant to buy all that other stuff, so DD can make it simple again. Days later, I found unbelievably fantastic, FRESH, tasty flats of these mini donuts in the very Walmart that housed DD. Now those were surprisingly outstanding and very delicious!! I was wondering if DD should order their donuts from the Walmart right there. Are me and my girl the only ones that think and pray lol, that DD should either dumb down their menu, instead of wasting time on so many other menu items, that their donuts suffer the once famed quality-- lost in the hubbub of trying to be a coffee shop that they are not anymore, or start ordering their donuts from better quality donut shops? It won't hurt our feelings to find a better donut producer in order to get a tasty treat. Think I'll see if Walmart has any more of those little treasures until we locate a fine, CUSTARD FILLED, and we mean CUSTARD FILLED donut shop. Too bad those two ladies that served so well have to deal with inferior product. Also, the arrest of the young lady we've heard about in the DD truly is appalling to say the least! That's a good enough reason to stay away from Duncan donuts stores for another few years. These were "take out" or we would certainly have asked for a refund, NOT a replacement!! (What could they possibly replace them with???)."

"My husband ordered my coffee pumpkin cold brew with no cream one sugar, tell me why he gets home and my coffee has 3 pumps liquid cane sugar and 3 cream?? Do yall Not listen to your customers anymore cause The last time I went to the store myself I told them no hazel nut in my drink cause I’m allergic I had to have them remake it because they did what?? Added hazelnut! This is getting to be frustrating."