Panda Express

"I recently had a disappointing experience with Kweli the manager at Panda Express located in Pier Park, Panama City Beach. I placed an online order which, upon arrival at the drive-through, I was rudely, baby talked to pick up inside. Once inside and upon checking my order, I discovered that an entrée was missing. This wasn't the first occurrence of such an issue, but previously, the management (gentlemen) had rectified the situation by providing the missing items in little red containers. However, this time, when I approached the manager, Kweli, with the issue, she denied my request for the additional entrée or a refund, insisting that my order had been incorrectly entered, despite evidence to the contrary shown on the app. Throughout the interaction, I maintained composure and was met with polite refusal, although it felt dismissive, culminating in Kweli's decision to not engage further or offer any resolution. This experience left me feeling undervalued as a customer, and I cleRly did not receive what i paid for nor was i issues a refund after politely requesting multiple times. I am compelled to request attention from a higher management level to address this matter. I aslo called the 23rd street Panda Express to confirm with management that i was indeed was not given everything that I paid for. Management also confirmed that i could have, and should have been issued a refund but Kweli did not do so."

"Ordered from here drive-thru employee didn’t want me to wait 10 minutes for my order so highly encouraged me to get something else. Not even an hour later I have food poisoning. 100% don’t recommend."

"Worst Panda experience I’ve had. Took 10+ mins for fried rice, and by that time, my chicken they already served up was cold. When we got the fried rice it was burnt and badly clumped. Manager couldn’t even serve me more because it was all burnt. AND they were out of DR PEPPER! Huge bummer!"

"Superb. As good as PF Chang's but in a fast food setting. One of the best values on Panama City Beach."