Massage Envy,

210 Robert C Daniel Jr Pkwy Ste E/F, Augusta, GA 30909, United States

"Just had an amazing 90 min couples message with Racheal K. & my husband had Demekia B. Racheal was awesome and seemed to know exactly how to find my trouble areas, treating each part of my body with just the right amount of attention. My husband also said Demekia was great and focused on the areas he asked for. Would definitely book with either one of them again!"

"I haven't had my scheduled massage yet, but the office staff was awesome answering my questions. I'm excited. I'll update after they get their hands on me"

"I was looking forward to receiving a much needed relaxing massage when I was called roughly 45 mins prior to my appointment and told it had to be cancelled! I understand people do call out due to unforeseen circumstances. However, it is their policy for customers to cancel at least 24 hrs in advance if we have to cancel! I was offered an appointment for the next day with someone else which I couldn’t make do to a prior scheduled engagement! The kicker is they still charged my card and then acted as though they were doing me a favor when I called and asked for them to refund my money back to me because services were never rendered. Horrible customer service! The young lady at that answered the phone also stated that she didn’t see the appointment that was canceled so to the therapist calling out! She just saw the appointment that was scheduled for the day after which I never even made. I would Never book with them again even it it were free!"

"I have asked the manager to call me 3 times and they have not called me back. DO NOT JOIN MASSAGE ENVY!!! They are understaffed so you can never get an appointment and the staff that they have is awful. In the last few visits I have had my massage therapist “nod” out while giving a massage, another makes you feel uncomfortable/creepy, and the other was scared to touch your body and give you a decent massage! I have tried to call corporate but they said they can’t do anything. Don’t waste your money! This place used to be good but not anymore."

"The customer service today was phenomenal. There is new management and staff here and I’m honestly blown out of the water. Their communication and problem solving considerations moved me immensely. I received a massage by Rachel and her hands were so warm even with the gloves she used, I fell asleep a couple times. Heard myself snore and everything. Embarrassing. Anyways. I’m very glad to walk in and not feel like I have to prepare to be neglected as I felt with previous service/staff. Customer service on a level I myself provided when I worked in customer service. It’s nice to be on the other end of compassionate and considerate service. Thank you for adding a great experience and memory to my life."