Classic Collision 1521 Dogwood Drive Southwest, Conyers, GA 30012

"Great customer service and very helpful Crystal is an amazing receptionist! And Antonio was very informative."

"The absolute worst customer service experience ever!!! After waiting 2 weeks for an appointment for my car to be dropped off for assessment and repair they rescheduled my appointment the day of my appointment and when I questioned them the Manager hung up on me. If you have low expectations have your car repaired here"

"Classic Collision kept me informed of the progress of my car daily. The work was completed a week early, and they did a great job. Would highly recommend them!"

"My tailgate had a small dent. I was told that it needed to be replaced. The services were done timely & it appeared to be good cosmetically. My tailgate will not open at all using the handle control. It intermittently opens using the key fob and indoor control. It’s been a year now and it’s still not operable. Initially I waited 6 months to have the problem evaluated because CC said their machine to test mechanical issues was inoperable. They never once called to update me but I had to continuously call them. Fast forward I took it back twice and they could show me at that moment that it worked the one time that they pressed the remote, but later it only opened intermittently. The handle control has not opened the tailgate since the initial repair. They told me that the handle had to be replaced and the part could take 6 months to arrive. I have waited and waited. I called to see if the handle had arrived and was told that my tailgate had been fixed. I reminded them that it had not been fixed and that we were waiting on the new part to arrive. I was then told that I would receive a call back in a moment once they check on the progress of the handle order. No one has called me back. I have called and my calls have not been returned. I have dealt with the same person the entire time. I think his name is Danny. I just want my tailgate to open as it was opening before they replaced it. If they can’t fix it then send it to BMW. I am sick of the back and forward after more than a year."