Designer Tan

"Very clean and great group of ladies that work there"

"Absolutely great customer service ! love how they treat me, clean beds, clean salon , with the best prices ! HIGHLY RECOMMEND DESIGNER TAN!"

"Even after I froze my account (freezing your account allows them to charge $6.05 per month) they also charged me additionally for an entire month (almost $90.00). I spoke to a manager who said they were unable to credit my card they had on file so the option was given to hold the credit till I was ready to use it. The manager who I spoke to has since left (seems to be a pattern) so they are not honoring what was agreed on. Bottom line, designer tan is not only incapable of good business practices but keeping their employees. I do not recommend this company unless you enjoy throwing your money away."

"Very disappointed with the poor customer service here! I purchased a month of unlimited Versa spray tan. I was planning to squeeze in 4 tans during that month. I went on the last day of the month to get my final tan and was told the machine was broken. I asked if I could come when it was repaired so I could still get my final tan and was told sure, no problem. I asked her to please make note on my account. I called for several days after that and it was continuously broken. On the 9th, a lady answered and said it was finally working again. I explained who I was and my situation and advised that I would be coming in. She said ok. I went in on the 11th when I was finally off and the lady said she had to call the manager. The manager got on the phone and said it was actually her who talked to me 2 days ago. And that she would NOT be honoring my last spray tan. She said that the machine and been broken for only 3 days (not accurate according to the times I called in) and that it wasn’t their fault, a client broke it. Ridiculous! Not my problem who broke it - it wasn’t working during part of my month, that’s all I care about. And they should honor what I was told! If that wasn’t allowed, then I shouldn’t have been misinformed. Furthermore, if the manager wasn’t planning to let me spray tan, why didn’t she TELL me on the phone rather than me wasting yet another trip up there. I was shocked the manager didn’t care about upsetting a customer and losing business. No apology, just told me nope - not happening. I was doing the month as a trial to see how I liked it. Glad I didn’t let it auto renew- I won’t be returning! It’s too bad too cuz they have the best spray tan price. Not worth the bad customer service tho!"

"Loved the staff and always very clean, however, management kept me from giving it 5 stars. Bought lotion that was recommended by an employee. Used it twice, but it wasn't what she or I thought it was. I didn't want a refund, just wanted to exchange for another product that was 10.00 less, which I said they could keep. Was told I couldn't exchange or get a refund. Left message for management to contact me, but they never did. Customer satisfaction doesn't seem to be a priority of theirs and 55.00 is a steep price to pay for something that doesn't work. Very disappointed!!"