Sally Beauty 5220 Jimmy Lee Smith Parkway, Hiram, GA 30141

"If I could rate this location, I would give it zero stars. There are plenty of beauty supply stores in the area that treat their customers with respect and dignity and have inventory. However, there is an Asian brunette who works there and she is always rude and condescending. There's never been a time where her attitude was terrible! Whenever I visit this location, I always feel like I am being treated like a potential shoplifter. I work in retail myself, so I'm familiar with the tactics that are being used. However, they are not even subtle about letting you know that they think you're going to steal. They never have anything in stock, so what exactly would I be trying to steal? I purposely lingered in the store for an extended period to observe if the staff treats customers of Caucasian descent in the same manner they treat minorities, but they do not. Ironically, it's likely that the Caucasians are the ones who are stealing from the store. I have previously raised this issue with the staff, but they dismissed my concerns. The store rep actually laughed at me for a dressing it. I initially tried to give them the benefit of the doubt, but I feel that it's important to express my experience. If you are a person of color, I do not recommend shopping at this store. They will make you feel inferior and profile you as a potential thief. You cannot shop comfortably as they will follow you around with endless questions, not because they genuinely care, but only to ensure that you do not steal anything."

"The store clerks try to smile and lie to you during this time. There was a promotion for hair dye, but from my number it was not available. They convinced me to buy a color close to my number and they promised to call me when they had my number and they promised to change my paint. No one has called me for a month now and I am waiting and I am forced to look for my paint elsewhere. I don't like incorrect people. I don't know if I will go to this store again!"

"EVERY time I go to buy my hair dye it is out of stock. Clearly the fool who orders products has no idea how to do so. Also, the trash that comes in and steals ruins it for everyone as the cashiers follow you EVERYWHERE in this store. Time to find another store to buy hair dye...."

"After I had a bad hair color experience at a salon, I went to Sally's for help. The sales associate was extremely helpful--she made suggestions on products and techniques, and I am looking forward to putting them to use ASAP and, hopefully, fixing this mess on my head."

"Did curbside pick up for this item only for it be used and returned CLEARLY! I told the associate and showed her through the window and she said can’t help you no returns!!! I said you did not realize this bottle was used prior to you ringing me up?! So I sent this photo and a lengthy email to the corporation letting them know what terrible customer service this location has and that they clearly do not inspect return items. If I could had did regular shopping and able to go in store I would of NEVER purchased this."