Mitch's Meats & Fish 30 East Crossville Road, Roswell, GA 30075

"They do not follow their own rules, starting with their hours. I got there 20 minutes before closing time, which is published everywhere as 6PM on Wednesdays. They locked the door and turned off the open sign as soon as they saw me park in front of the store. They have a very heavy set of rules to shop here, but they don't hold their end of the deal."

"I've heard that Mitch's offers good quality meat. Unfortunately, he has an unusual way of doing business. He prefers that customers order in advance. He also insists that only one customer be in his shop at a time. Mitch certainly has the right to run his business however he chooses. What does this mean for new customers who might like to see the product before buying? Or for customers who want to know what's available and good right now? I'll often walk into my butcher and buy what really looks good. I encourage you to have a look at his website. He has two pages of instructions for how to be an acceptable customer of Mitch's Meat Market. As I said, it's his decision to make. It's also my decision to go elsewhere."

"I do not shop here anymore because of their weird ordering system. When I go to a butcher I want to pick out a few things and look around, not call ahead and make deal in the parking lot. The only person that wants this is Mitch. I understand he’s not the best at customer service but at least let people in your shop. Hire another butcher and pay them enough to stay. You guys used to have lunch but that’s been gone for a while."

"Called the shop looking for sushi grade salmon for a special occasion. I wasn't informed about the strange ordering system. When I arrived I was informed that only one person at a time was allowed in and there were two ahead of me. I was fine with that. However, 45min. later we were still waiting when another woman walked right in. She started to come back out but they let her stay. Didn't acknowledge me at all."

"My husband and I drove by Mitch's today and decided to stop by. It seems unlike most, we actually stopped to read the sign before we went in, which clearly explains the rules and the operations of the business. I can understand how it would be off-putting to some, but if you simply do what the signs say, you will be taken through a wonderful exclusive customer service experience. We were greeted by a woman outside that went over how the process works. Thankfully, we came on a less busy day so we didn't have to wait long. We were advised to go to the wine/beer shop (Pinkies?) next door for a pint while we waited and Mitch's employee came and got us when she was ready for us. We met Mitch and we picked out what we wanted. He provided suggestions on how to cook and he even seasoned our cuts himself. SUPER HIGH GRADE MEATS AND FISH. I had the halibut and crabcakes and my husband had the NY strip. Let me tell you... no added seasoning or anything was needed. It was perfectly seasoned and so unbelievably fresh for not living near a coast! We immediately decided we will be getting our Thanksgiving turkey from here. This is our new go to for sure. Just read the sign, people. Mitch knows his stuff! And Star is a delight."