Geek Squad

"At the time I’m writing this I need help to buy a mouse and no one is helping me…and I’m being skipped all over by people"

"Terrible waste of money. Paid to have someone come to my house and tell me what I already knew was wrong with my tv when they already knew they could not fix it and could’ve just told me when I called. Just google the problem and find a local tech in your area."

"I never had a bad experience with geek squad nor beat buy, but today was the day. Never received my 30 min before arrival time. Plus he came early but the eta shows time @ 115 then 125. To find out Christopher arrived @101 and couldn't come back..due to his lack of calling and early arrival time. I also was told if I had to reschedule it would be a whole week. I was also on my time which was my lunch break. Highly dissatisfied"

"Don't bother wasting your money on their their third party warranty. It doesn't matter what you buy, they will find every excuse in the world to not cover you. They will redirect you back to the manufacturer if something happens. If you you have a physical issue such as a cracked screen or broken USB port, they will claim that those damages are not covered since the overall unit is still working. Save your money on the first party warranty or from purchase company with a more reputable third party warranty. Geek squad is a scam and there really should be a class action lawsuit against them."

"I am so over this company!!! I went to a geek squad store and was not helped at all...I was given a phone number and told to call customer service. After paying $215 on 05/15/2016 when I made the claim, I received a defective phone on 05/17/2016 (Today)! I was also told that I should not expect my refurbished phone to arrive until 05/19/2016!!! I'll be out of my phone for 4 to 5 days...when I was expecting to not have a phone for 2 days! For the amount of money I paid...being that I am normally able to obtain a new phone for a deductible of $50....I think my request should not be delayed!!! I'm so over geek squad!!! I can't wait until my contract is up with my phone provider so that I can select to obtain insurance coverage through my current phone service provider again!!!!!!"