Paces Park Apartments

"I am a resident of this place since 2023, after i finish my work i usually go to the gym to relief my stress and make myself fit. But since past one week someone broke down the Lat pullover machine cable and no one is coming from your maintenance team to repair it. Before writing this i waited for almost a week but now it is causing me inconvenience in my daily routine. I hope it will be fixed today. Thank you. SO THIS AFTER A LONG TIME ALMOST LIKE 2 WEEKS IM WRITING THIS AGAIN TO YOU GUYS AND YOU GUYS DISSAPPOINTED US. STILL YOU GUYS DIDNT FIX IT MAKES ME BELIEVE HOW MUCH YOU GUYS TAKE CARE OF PEOPLE HELATH. HOW YOU TAKE THE RENT AND OTHER THINGS ON TIME YOU HAVE TO FIX THIS BECAUSE WHEN WE GUYS SIGN AN AGREEMENT YOU GUYS SHOW THIS THINGS AND NOW WHEN IT GETS VANDALISED YOU GUYS KEEP QUITE. Y SHOULD I VISIT OFFICE WHEN YOU WONT REPAIR THE SMALL THINGS AND WONT CARE ABOUT THE PEOPLE FITNESS. HOPE YOU REPAIR THAT SOON"

"0 stars if possible - DO NOT MOVE HERE. I was shown many red flags before my move-in and I gave this property the benefit of the doubt out of desperation. Don't be like me. I will just detail experiences that occurred move-in and after: 7/17- Move-in: Unit is not ready (a replacement for the one I was originally approved for btw). No working toilet, calcium build-up in tub drain, tools and trash everywhere, hornet infestation on the porch, dirty apartment, no outlets on the wall, broken light fixture. I was promised all of these things would be fixed by EOW. 7/21 - Agreed Upon Ready Date: Surprise! Unit is still not ready. Only difference is that the tools are gone and there are outlets on the wall. Trash and cleaning were not completed 7/24 - promised unit cleaning + fix to other issues that management was aware of prior to move-in 7/25 - Working toilet. A week after my lease started 8/19 - noticed water damage in the sink cabinet, so submitted a request. Appears to be an issue with the sink itself and maybe pipes in the wall? Cabinet is caving in 8/19 - Broken A/C - fixed that day but they left a portable A/C that was supposed to be picked up 8/21 8/21 - Told my sink would receive a temp fix that day while a part was ordered for installation and that they would remove a portable a/c. They left and did not come back to do the temp fix or pick up the A/C. Also told no fix for broken light fixture. 8/22 - pest control finally treats the porch 8/28 - woke up to a flooded bathroom, called the emergency maintenance line in the AM and was promised that someone would show to fix this immediately. Nothing 8/29 - went down to the front and placed more requests since the previous ones had been marked completed when nothing was actually done. again, no one showed up 8/29 - finally got someone to update my email after multiple verbal requests, online forms, and emails 8/30 - Maintenance for the sink but left all the sewage grime in the sink cabinet and on the counter. Sink cabinet still water damaged, moldy + filthy 9/5 - Submitted another request for the leak and water damage 9/5 - Garbage disposal broke and put a request in same day 9/7 - Both requests are marked as complete. Neither is fixed: they just cleared the clog in the sink (the actual disposal still did not work) and spray painted over the water damage, sewage, and mold. Mold is still visible and the caved in base of the cabinet wasn’t touched. Also spray painted the floor. I guess paint fixes everything 9/12 - Put another request in for the garbage disposal 9/13 - Garbage disposal is fixed but for some reason maintenance chose to use a wooden spoon which then unfortunately molded (if not used, it's the only item that got dirty with mysterious black gunk while I was at work). Not sure why since if one was needed a large metal one was also out. 9/17 - A/C broke again I feel like no one entered my unit until the day of my move-in. I requested multiple times to see this particular unit beforehand and was told they were working on it every time. I wasn’t even told it wasn’t ready until after I was given the keys. Considering that this unit is a replacement for the one I was originally approved for - in hindsight, it feels like they didn't have any units available after entering a contract with me and instead of being honest they put me somewhere that is not ready (but I was told this is the best option. Seems to be the best of a bad bunch). Overall, they will say what sounds good to sell and make empty promises to get you out of their face once they’ve got you here. As far as amenities go there is nothing spectacular going on here. Gym needs to be upgraded and has broken machines, tennis court is mainly a playground since that's the best alternative for little ones. Haven't checked out the pool myself but I've seen many enjoy it so that's good. Only other perk I can think of right now is that the property is gated and guest parking is free. Not worth the insanity of dealing with management and maintenance though."

"This place is beautiful and well kept!!! I have a friend of the family that lives here and they have been very pleased with the change in management, thus far. I went on a tour of the community and homes and the staff is very friendly and welcoming I felt like I was already at home. Thank you to Stephanie and Briana for making this a memorable experience for me!"

"Let me start by saying within the past 7yrs I have not had many issues with the property that were not rectified in a timely manner. However, I’ve tried to not blast my issues on reviews, but no one is “exceeding my expectations at Paces Park”. These complaints are very long, and no one has tried to listen or make it right. Just know that this new staff does not care about the well-being of their tenants. Stephanie (office manager) is intentionally rude in my opinion, and I would not suggest anyone sign a lease under this management. I renewed my lease in July of 2023 and was scheduled for carpet cleaning on 9/9/23 (the carpet is 8yrs old or older). I relocated all my furniture so that the contracted company wouldn’t have any issues doing the job. I called on September 9, 2023, and spoke with Brianna. I asked her if my carpet was cleaned, she told me “they were on property.” I asked her to find out for me and call me back, that never happened. I wasn’t surprised when I arrived home that the job was not done. I sent an email to the assistant and to the manager. The response from Stephanie was very cold “we have you scheduled for the tomorrow.” Never acknowledged the email I sent in its entirety no remorse for the negligence or an apology for the inconvenience. I replied to the email stating that I would come to the leasing office upon my arrival I stood and waited than I sat down and waited for a proper greeting and introduction and again “intentionally rude” waited for about 10mins a maintenance worker came in walked right into her office and spoke to her about whatever which was an indication to me that she was doing absolutely nothing in her office. I politely removed myself from the leasing office and went to work. I have said it before to corporate that this staff (starting with the manager) seriously needs customer service and interactive training immediately. Let’s learn to be accountable when you drop the ball on sensitive issues like wasting your tenants time and fixing my A/C and not making it about your emergency maintenance guy having a newborn. I was in a hot 85-degree apartment because he lied and said he’s not allowed to fix the A/C at night. They (corporate regional manager Forest) gave the excuse that he was a new father. Reggie came later than the original call the next night and fixed it. I had about as much as I can take with the lack of human decency and respect. Additionally, I’ve made written complaints about the nonresidents parking cars throughout the complex and in front of the leasing office to walk to their worship service leaving me and others to park at the 4000 building and walk to 1000. The insects i.e., roaches are unbearable, the dead rodents that are hit by cars are disgusting , the smell of the dumpster is so strong it lingers throughout the entire complex, and the breezeway and stairs need to pressure washed as well. Don’t CALL ME I want everything in writing. Work on your attitudes and your willingness to help assist customers. Your job requires you to listen to the concerns of your tenants. You have a responsibility to keep us happy and you have failed miserably."

"This is an awesome place to live with lot of parking, cleaned and Amazing staff/Management (all), Although the rent is expensive when compared with nearby apartments. The best part I liked during my stay was management being strict to violators no compromise, please keep it up for our safety and security. Thank you team for helping us whenever needed."