Reserve at the Ballpark

"I will admit that the ladies in the leasing office here are nothing short of fantastic. They are truly amazing from answering every call, promptly responding to every voicemail, making sure they respond to as many emails as they can, and so much more. It has been a little over a month since I moved in so I figured it was time to review this property, although I’m sure I will be back with an update at a much later time. While the location is convenient and the leasing office is outstanding, Reserve falls short in quite a few important areas that fall on the building itself and not the leasing office or staff. Cons: The main thing that stands out is definitely the super thin floors/ ceilings. Speakers are well built into the walls of each apartment but I don’t get much commotion from the apartments next to me. However, a lot of noise and commotion comes from the apartment above me. I’ve had issues since day 1 of moving in. I understand that heavy walking is something that cannot be controlled and that some things just come with apartment living, but when I can tell you someone’s ENTIRE daily routine from them waking and walking to the restroom, to them showering or taking a bath, then doing laundry or cooking, or washing the dishes or back in the bathroom, to them leaving for work and then returning home… all based on how thin the floors are? Then that is a MAJOR issue. I also have a very different schedule than my neighbor above me so while she’s up well past midnight, I'm struggling to try and get sleep. I have videos that are time stamped well past 2am with odd and loud thudding and dragging of sorts. Again, the floors should have been built to withstand such noises. So if you are looking for peaceful sleep or just peace while having guests over in general, only pick a unit on the 5th floor here. Secondly, the hot water seems to never remain hot long. I took a shower that ran over 10 minutes due to washing my hair for the first time and I lost hot water after 25 minutes. I was embarrassed, as I had guests and I had to drive them back home on Thanksgiving morning in order for them to take a shower. Maintenance (who quickly responds to orders and does an amazing job) was sent to turn up the hot water heater in order to fix the issue but I am sitting in a cold bath as I type this. The water turned cold after 15 minutes of running the bath. Not sure if everyone shares water or not??? Which brings me to state that the water heater and pipes in the wall can be loud at times and gets annoying after a while. Pro: the leasing office and the maintenance staff rocks. The package room/ system is amazing. The location is convenient. It doesn’t take long to get to the highway. There’s a restaurant at every turn or stretch and you do not have to travel far to find stores. The mall is close. And although bedrooms are quite tiny, the interior of the units are gorgeous."

"I lived here for almost 3 years and was extremely sad to be leaving the fantastic staff (Kylie, Megan, Jeneen) behind. I've lived in 4 different apartments (including directly in the Battery) over the past 7 years and Reserve has, by far, been my favorite apartment complex. Although it's a stone's throw from the Battery, it's lively enough to be fun, but quiet enough to not disrupt your day to day and get uninterrupted sleep. What sets it apart is the caring folks that work here and the amazing service they provide. From the beautiful, dog friendly, and gated community and walkways/parks, the speedy maintenance staff, to the front office staff that went above and beyond to greet us each day and resolve any of our minimal issues same day, to the clear efforts of forming a community through the thoughtful and fun community events- this place truly became our home. When we had to move into a house for more space, they celebrated alongside us and made the move out process seamless-they even invited us back for any community events. This place is friendly to guests while still making sure the space is working optimally for the residents (and somehow achieves this even with being right next to the battery). You truly will not find a better place to live- we will miss it so much!"

"This apartment is not like any other I’ve lived at. The amenities are great and the building is very nice, but the staff makes all the difference. It’s easy to like something if u have never had any issue, but I judge by how something goes when there are problems. The women in the office are some of the most professional and kind people period. They all seem to actually care about the residents and building. You can also tell they all get along and like working together. Knowing when mess hits the fan, Jeneen is going to do what’s in her power to fix it definitely makes it easy to renew each year. The new tech Anthony is such a nice guy. You can tell they take care when they hire! It’s always nice to stop by the office and see the snacks Cyndi has put out. I love calling the Reserve my home."