UPS Customer Center 1300 Old Ellis Road, Roswell, GA 30076

"A pkg was mis labeled by sender but UPS did a good job of finding a way to reach me letting me know it's location."

"This facility has a real problem being polite and treats everyone like a robot and a statistic. Too much poor communication and mismanagement are going on at this facility through all levels. There's too many red flags. My friend applied here, and they lied about the work flow of what was advertised. They expect my friend to work over 6 or 7 days when they can only do a few days, not the entire week. They didn't make them feel welcome as a new employee on the first day either. The workers kept offending them. This facility has a real people problem, and I do not recommend working with these people."

"UPS sucks, they have thieves working for them and when you call to try and have something done about it they push it back in your lap and tell you to contact the shipper even though the item was stolen out of their facility. Worst shipping service . No wonder Amazon uses their own delivery service. FedEx and ups suck."

"I recently had the pleasure of visiting the UPS customer center in Roswell, Georgia, and I must say, the customer service provided by, Ellery, was truly exceptional. From the moment I stepped into the facility, Ellery's dedication and attentiveness stood out. Not only did Ellery go above and beyond to assist me with my shipping needs, but her professionalism and genuine care for customers were evident throughout our interaction. She had at-least 6 people to assist and the time was well after their closing time at 7PM. Ellery, patiently answered all my questions, along with everyone else’s, ensuring that everyone had a clear understanding of the options available. Ellery's knowledge and expertise in her role were truly impressive. I also had the opportunity to interact with Brandon, who stepped to assist with my request. I had dropped the ball, but UPS picked it up seamlessly. Their swift action and problem-solving skills were commendable, as they quickly resolved the situation, to the best of their ability. Furthermore, I would like to express my gratitude to the entire team at the Roswell UPS Customer Center. Their diligence and commitment to providing customer-driven service were evident at every step. Whether it was assisting other customers or ensuring the facility was well-organized, the team's professionalism and dedication were outstanding. I highly recommend the UPS customer center in Roswell, Georgia, for all your shipping needs. Ellery, Brandon, and the entire team exemplify the pinnacle of customer service. They have set the bar high, and I am grateful for the positive experience I had at this location. Thank you for your exceptional service!"

"Im so sick and freaking tired of these lazy ups drivers that do not bother to check and see if the address they are delivering packages to are even the correct address! My house number is clearly placed ABOVE MY GARAGE! In plain view! Yet and still…they keep delivering my packages or making delivery attempts to each of my neighbors! I’m running a business which I’ve lost clients over! Due to missed packages!!! I’ve called and complained about this several times!!!! I get nothing, but the same d@mn response from people that sound as if they’re reading a script! “Sorry for the inconvenience” or “i really do apologize”. I don’t care about an apology! Deliver my packages to the door that they are supposed to arrive at! That is in plain view!!! Stop being lazy and or so preoccupied on the phone that you can’t get your job right!!! (This is an edit) i just read the reviews! And WOW! So pretty much, ups just doesn’t care at all about the incompetence of the employees actions and lack of proper package deliveries! SMH! Pretty much writing the script i mentioned! “I’m sorry” “my apologies” “sorry for the Inconvenience” blah blah blah! What a slap to the customers faces!!!"