Hackbarth Delivery Service

"If I could give a negative zero I would on this review. I have never seen such unprofessionalism our poor customer service from any company. they're not really a delivery service there pretty much just a drop off service and you figure the rest of it out yourself. My door knobs on my refrigerator was put on top of the plastic and foam protection film and I had to remove door handles myself to remove film. No gloves, no shoe booties or mask. to be honest I don't even know why home Depot with used this company as a subcontractor to hook up appliances."

"I had a delivery of a washer & dryer, I wasnt paying much attention to the fact that the wrong models were delivered. This company later told my husband the correct models were damaged, convenient... Maybe the wrong items wouldnt have been delivered if the delivery guys weren't so into playing basketball in my driveway.... after delivery we had to go out of town unexpectedly. They came to my home, seen on my video system. 2 men, 1 man seen going around my home then looking into my front windows while on the phone with another man, asking if they should take pictures. The first man is seen standing in my porch for nearly 30 seconds before even ringing the doorbell with crossed arms, almost confrontational looking. I have told Home Depot and sent a message to this service that due to this they will not come in my home nor on this property. Now 3 weeks later I get a call from their scheduler which i said I have no appts pending and explained the same thing as to why. I even told the store we would pay the difference as it's not a big amount anyways. This service is very shady and very unprofessional. Never will I get anything from Home Depot to avoid this company."

"Hackbarth was hired by Home Depot to deliver a washer and dryer to me. When they installed it, they neglected to put the washer tube completely into the washer drain. They installed it on a Wednesday, and we ran it until Friday without realizing their mistake. The washer leaked for a few days into my ceiling below the washer and into my adjacent walk in closet. I had to replace drywall and carpeting in my closet. This issue happened back on February 20th and it is now April 8th with no resolution. This is terrible customer service by Hackbarth/Sedgwick and Home Depot. I have called Home Depot, Sedgwick and Hackbarth and they refuse to take care of the issue. They were all three given a chance to inspect the damage prior to any repair and didn't even bother to come out and look! Also, this is the second home delivery damage that Hackbarth has cost me. My previous home had the floor damaged when they installed a refrigerator."

"Bought a refrigerator from Home Depot and had it delivered by these hacks. One of the rollers came off the bottom of the fridge and I had to put it back on since the delivery guys would not do it. I also had to help get the fridge in the house since one of the guys could apparently only guide him through the door. He did a bang up job guiding him through since I only have one scratch on the door trim. They started to slide the refrigerator on the hardwood floors and made a scratch that covered the width of two boards. I had to get some rugs from other areas of the house to put under the fridge to be able to slide it the rest of the way to the kitchen. I ended up connecting the icemaker line to the fridge because I doubted they could turn a wrench or tighten the icemaker line enough so it would not leak. The guy who seemed to be in charge said he used an app on his phone to alert GE that the hardwood floor was scratched. Their customer service department called me later to see how things went and she acted like I rained on her parade when I told her that they scratched my floors and asked if I wanted to make a claim. I said yes and she said somebody would be in touch with me. She ended up hanging up without apologizing or even saying bye. The next day I called Hackbarth about the claim and was told that I have to contact Home Depot to file a claim. I am waiting to hear back from Home Depot and I doubt that anything will come of it. If Home Depot is stupid enough to use a company that has a 1.5 star rating then I doubt they will stand behind the damage to my floor."

"Horrible company, I would give them no stars if possible. Paid for heavy duty dryer vent and installation of it with the dryer I purchased from home depot. My mom was home when the delivery arrived and the man asked my mom if she wanted to leave the old vent on. Long story short they kept my money for installation and I had to put the piece on myself. Why would I order and pay for a part for you to be lazy and not put on. Then I'm told by Brad he doesn't know what day he can get there to have it installed, then what does he know! Not a good manager or customer service person."