The UPS Store

"I am treated like a friend every time I go there. Always friendly and always trying to help a customer to make the best decisions"

"Amazing people they went beyond to help me, i had lots of boxes and i arrived when they were closing, instead of that they help . Thanks"

"I want to start of by saying that ( I’m not sure if it was a race thing but it definitely gave unwelcoming) so I went in today 10/12/23 and there were 3 Caucasian ladies and I walked in and literally nobody greeted me , I stood there for maybe 3-5 mins without a hello, good morning, how may I help nothing so I was very disappointed in that because I know clearly they saw me because the store is but so big but anywho even the lady that helped me wasn’t welcoming so again disappointed. The staff might new some new training on how to welcome customers because that was nowhere near greet customer service , from coming in to walking out I was pissed. So won’t be going there again. Store number 3982"

"I've been having packages shipped to this location for a long time and was never charged a fee to have it delivered there for me to pick up my package. I went to this location on 6/16/2023 and was charged. I was told I was charged because I do not have an online account (which I do). I called the customer service number and was told it was an error, that I should never have been charged because I do have an account, and they would escalate to dispatch for a review and a call back. . Of course I never got that return call. I called and did a chat with UPS corporate and was told it's up to the store's discretion if they charge or not. To me this is just extra money they are taking for nothing. So I'm charged on 6/16/2023 and not charged 6/20/2023 getting the exact same service...picking up a package. Either charge or don't but don't change it up based on how you feel that day. Be professional!"

"I was at store numbers 3982 I think thats the number. Bradley park Dr. The helped I received was excellent, the young lady who helped me name was Shelly I think. She went above and beyond the call of duty. She absolutely made sure I was 100% satisfied and happy with the outcome. I wanted my granddaughter 's art printed into bookmarks and she made it happen. Can't wait for my granddaughter to receive them. I am so pleased with everything about this store. Thank you Shelly for everything you did. You Rock!!"