AT&T Store,

2700 Dawson Road, Albany, GA 31707

"Trease gave us great service in AT&T today! She was very professional and helped us with exactly what we needed. We recommend her 10/10."

"I came into the store in Albany very upset overall. With ATT customer service but I was greet by the manager Trease she assured me she will work with me to resolve the issue. And even though my attitude I must say was very rude. Trease never became rude she assisted me and resolve my issue five other couldn't. Thank you Trease"

"The store manager Trease is awesome! I came in and Maceo was sitting on his phone. And when I stated he was napping he became rude. But I feel if I walk in the store I should be greeted. He's is always no help and customer service is horrible with Maceo."

"Here, I had one of the worst experiences I’ve had in customer service. My iPhone 15 pro max for whatever reason I was not getting service and I needed to exchange the phone. At first I was told that I would only have to pay the taxes for the exchange. However, after retrieving the complete packaging for the iPhone from my vehicle, I was now told that I would need to pay a $960 deposit in order to exchange my phone. When I asked to have my phone back, I was told it was returned, and my count was closed. this is not at all what I wanted. I left the store livid. I should’ve been told that I would need to go back to the original store of where I purchased the iPhone 15 Pro Max in order to do an exchange instead of doing what was done here."

"This location is usually ok. Today was a different story. Came in for billing issues and over the phone service couldn’t solve it. Drove a considerable distance to get here. Walk in and find three employees helping 2 customers. No greeting. Sit down and another customer comes in a few minutes later. After a delay they were greeted and told to have a seat. Multiple customers came in over the next few minutes. Some waited a couple of minutes others a moment or two. Most left. Third employee finally comes up from her desk and begins helping the customer that arrived after me. At this point I was pretty annoyed and I think it was pretty obvious on my face. Finally asked by an employee what I needed. My account is being over billed. One of my lines had the wrong plan and I need to have it changed. Immediately told the system is down and they can’t make any account changes. Let her know I drove a long way to get here because the phone reps couldn’t understand the issue and this is the only corporate store for a long ways around. Just a sorry can’t help you. But you can sell a phone and add the at line? That’s an account change. Sounds to me like it’s a different kind of system problem. Already annoyed with the excessive bill. Sounds to me like I should take my business elsewhere. Truly a pathetic experience and not even worthy of the one star."