Williams-Sonoma

"A really fun place to shop. Great staff!"

"These older women working here are so rude and condescending. Don’t ask me if I need help after I’ve been in the store for 10 minutes without any acknowledgment. I actually had an order pick up. Asking me to spell my last name and tell them what I ordered. Just look at my confirmation and go get my products. Old Karen’s working. Don’t go to this location especially if you’re a minority. Go to Alpharetta."

"I recently had an experience with Williams-Sonoma that left me feeling disappointed and frustrated. I had been a long-time customer of the company and had always enjoyed their high-quality products and excellent customer service. However, on my most recent visit, I encountered a particularly unpleasant experience with almost all of the employees. When I approached the staff member with a question about a product, they seemed disinterested and unhelpful. They were dismissive of my inquiry and seemed to be in a hurry to move on to the next customer. I found their attitude to be quite rude and snooty, typical of older middle-aged women in East Cobb of course, and it left me feeling like my patronage was not valued by the company. Overall, I was disappointed with the service I received and felt that the experience did not live up to the standards I had come to expect from Williams-Sonoma. I hope that the company takes customer feedback seriously and works to ensure that their employees provide exceptional service to all customers in the future. If I wanted to order online, I would, but there is a reason why brick and mortar stores exist so I can check the products in-person with help."

"This is a longer story well worth telling and I’m still in a review of the amount on stars. We bought eight chairs each close to $600 and it took about six months for delivery. When we bought the chairs we were told open a Williams-Sonoma credit card and you get an additional 10% then that didn’t work and had to buy them on our Amex. the Williams Sonoma credit card didn’t appear before several weeks. we had to go back to the store, with the intent to move the cost to this card. Well we were told that doesn’t work until the chairs are delivered. 6 month later they were delivered, all good, nice chairs and we went back to the store again, and wanted to have the chairs moved to the William Sonoma credit card. The store again couldn’t help us. We were given an email address to address that subject and are now waiting. Still waiting to get our 10%. That is not normal. I will update as story continues."

"Fantastic location! Thank you so much for allowing us to do another sold out pop of shop! The staff is always kind and attentive!"