Coolray Heating & Air Conditioning

"Great service! Technician finished previous worker orders early so he gave me a call to see if he could come early, which was perfect. He arrived soon after, was very respectful and knowledgeable. He explained the issue and the solution in great detail so that it made sense to me. He cleaned up after himself and was in and out in no time. Thank you!"

"Jay was absolutely terrific. He was friendly and respectful, and fixed my leak quickly. He took time to give me different options and pricing, and took time to show me what was done and what to look for. We have been a Coolray/Mr. Plumber customer for a long time, and truly appreciate the courtesy and excellent service from them. Thank you so much!"

"I am very pleased with Coolray Heating & Air Conditioning's service. They were highly recommended, and they lived up to the promises. They replaced my old furnace with a new, more efficient one after checking the old one and providing estimates for repair VS replacement. Then they replaced the old one the next day. They were very professional and courteous. The office is likewise very courteous. They are easy to talk to and to schedule the appointments. Thank you very much!"

"Coolray Heating & Air Conditioning is the best. They are professional, knowledgeable and have skilled technicians and reliable products and services. They stand behind the warranty, show up when expected and go above and beyond. I have been a customer for 20 years in two houses. They are the only company I call for HAVC needs, because they are the best. Christopher, Jamie and Ethan are a few of their best technicians. All are excellent. I highly recommend Coolray. Call them today."

"Joey Marlow was amazing as a salesman. However, we ran into an issue with the financing details almost a month after the installation when we received our first bill. A huge incentive that led us to Coolray was the financing pitched to me by Joey. However, what I was told was incorrect with regards to the financing. Now, they did make it right by admitting I was misinformed and that was their fault. They did end up issuing a partial refund to offset the financing issue. Additionally, almost a month after installation I had requested that service come out and adjust the manual dampers that were supposed to be installed during the initial installation. The tech came out and told me real quick that no dampers were installed. The tech then called his manager to set up an appointment the following day to have the dampers installed. The next day, two techs came out and said they were there to adjust the dampers. I told them that “No” you’re here to install the manual dampers that were never installed. The techs said they didn’t have any dampers on the truck to complete the install and that they would have to come back out. Fast forward a few days later, which was yesterday. The techs showed up and finally installed the manual dampers. As they were finishing up, one of the techs was showing me where they had actually installed the dampers this time when I fell through the ceiling attempting to get to the dampers the tech was showing me. So now I have manual dampers and a hole in my office ceiling. I sure wish the installation would have been completed fully at time of installation back in December, instead of being led to believe by the install techs that they did install the manual dampers. This would have saved 3 additional days of waiting around for them to come complete their job and probably wouldn’t have a hole in my ceiling. We’ve definitely not been happy with Coolray to say the least. I’ll let you be the judge. I would like to discuss this with Tim Smith."