Geek Squad
About the Business
Geek Squad is a technology institution located at 670 Dawsonville Highway in Gainesville, Georgia, United States. Our Geek Squad® Agents are experts in all things tech and are ready to assist with any issues you may encounter. Whether you bring your tech to us or schedule an in-home appointment, we are here to install and repair products in your home.
Total Tech Support is a membership program dedicated to supporting all the tech in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home, show you what's possible, and create a customized plan for adding new tech or appliances.
We offer a wide range of services, including repairing phones, setting up and protecting computers or tablets, mounting and connecting TVs, installing smart home devices, repairing appliances, setting up car electronics, and much more. Our expert Agents are available 24/7, 365 days a year to provide repair, installation, and setup services on all kinds of products.
Geek Squad also offers tech tips, expert articles, and helpful forums to help you troubleshoot and get the most out of your technology. Geek Squad Protection ensures that your tech stays working like new beyond the manufacturer's warranty.
Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to discuss any questions or concerns you have about your product. Let Geek Squad help you discover inspiring new technology and keep you up-to-date on the latest innovations.
Photos
Location & Phone number
670 Dawsonville Hwy, Gainesville, GA 30501, United States
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM
Reviews
"Traffic sucks but it's always worth the trouble. Great staff!!"
"I've used the Geek Squad a couple of times and am continually impressed at their knowledge and abilities, especially at such a young age. Most of the team are more than half my age. Very pleasant young people, respectful and helpful."
"There prices are marked wrong on the shelves, they made me sign off on a $65 restocking fee for a $400 item to purchase it. They i would be charged that even if was returned unopened. The customer service is alsobterrible all around. Much cheaper and easier to make these types of purchases online with other companies."
"I made an appointment with them to replace my iPhone X phone battery. When I took the phone in, it took them 25 minutes to run a diagnostic. Only to find out they told me they had to replace a fully functioning speaker too before they could replace my battery and it would be 3 days before the speaker came in. Their advice was to leave my phone there for 3 days, or simply just buy a brand new phone. I guess they don’t realize they are also in the repair business and could possible try to help their customers. I took my business across the street to a local repair shop who repaired it in 20 minutes and my battery is working perfectly fine. Charges like a brand new phone. Terrible service I would not recommend. This is my second bad experience with them."
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