The Home Depot

"Cashier staff were rude and disrespectful. I asked to have some keys cut and was told well why don't you use the self serve option. I told them I wanted to use the key hero app and the response was, nothing like that exist in this store. So I walked her over to the machine and showed her the information, then she says well you have to come back as we have no one here today who can cut keys. It would have been much better from the start if they had just said the staff who cuts keys have gone for the day instead of insisting there is not such service offered in in the store and being defensive and rude."

"There are enough staff who are mostly helpful, but they close the automated checkouts early which is a big hassle. Not only does it take ages for a checkout clerk to become available, but they don't listen and do things like print out receipts, instead of just emailing them. 'Just take a photo', they say, but that totally mucks up customers' filing systems and is just frustrating—listen to customers if you're going to force them to deal with a checkout clerk! But why not just leave the automated checkouts open; it would save everyone a lot of stuffing around. (It'd also be nice if they brought their payment systems into the 2010s, so we wouldn't have to bring those old chip cards that anyone could steal and use.)"

"This stores Management team does not have a clue of how to give proper customer service. I complain to the District Manager about the lack of assistance given each and every time I come to this location on Wednesday, just to get the same lack of service on Thursday. I worked for this company for 15 years. I can't believe it has forgotten all of its core values. I am consistently given excuses for why I can't get help and ways I can make my shopping experience better. It is not my job to tell them I need assistance. I was trained by their District Manager, so I can't understand why the culture in this store is so horrible. Please reach out to your team and let them know there are other stores to shop with, who will appreciate the customer. I expect a reply from the store Manager, if he gets off his phone long enough to do so."

"First time rental was good. Needed to rent flatbed truck, was told it's reserved. Stayed for an hour and truck still there, came back two later parked the same exact way, I took a picture. I did this so no else have too, save ur time. No consistency, no consistent business."

"It's always better service at Home Depot than at Lowes. The layout of the HD stores are more consistent also"