Pottery Barn,

3333 Buford Drive, Buford, GA 30519

"Nice store but whoever the lady was working Wednesday night 1/10/24 maybe you should try helping customers instead of sitting down chatting with a friend. My nephew and I came in to make a purchase, walked around the entire store (no other customers) and were never greeted or even acknowledged. I'll just drive out to Avalon instead"

"The store and the staff was great, and the delivery process for a $6,000 order was not so great. Last year, we ordered a bed for our son with plenty of time for delivery before Christmas. Christmas came and went, and the reason for the failure to deliver was it was stuck at the shipping hub. Certainly not the store's fault but just poor logistics from corporate. This year we ordered a new couch and coffee table and took the day off to meet them at the house for delivery only to have them no show. Finally, Dee from the shipping hub called to inform me we would need to take another day off to meet them and how he only got this done by pulling strings to get it done so quickly. He acted as if he was doing us a favor by getting it to us despite their screw up. We didn't pick the delivery date, Pottery Barn did, but now it's our burden to take off another day to set and wait for them. Let's see if Pottery Barn makes this right after two failed deliveries or if we need to take our years of business elsewhere. Buyer beware! I will update if Pottery Barn makes it right and gets their act together."

"Recently shopped at this pottery barn for new bedroom furniture. I had a great experience with Helena who helped with my order. She was very friendly and I did not feel pressured to make a decision. She allowed me to walk around the store at my own pace and gave me the space I needed. I've also called customer service at this store for this order and everyone on the phone was friendly, prompt, and helped resolve my issue quickly."

"Came into this store on Friday night, and had the misfortune of being asked if I needed help by what seems to be a very clueless employee. Asked her if they had any crocks in the store I was informed that "we don't sell those". Funny because I checked them out online before I came into the store... To which I replied "ok, maybe you don't carry them in this store, but you have them listed online", and sadly the young lady responded with "nope, we don't carry those", and proceeded to walk away... Needless to say, I may not be making a return trip to this location."