Lowe's Home Improvement 5428 Tennessee 153, Chattanooga, TN 37343

"Great friendly customer service & P.R. (has organic diatomaceous earth, was looking for food-grade), helped me findout where i could find food-grade diatomaceous earth, he definitely deserves a raise & bonus (great person to hire)."

"I can always find what I'm looking for there and more. Was looking everywhere for a cute little plant stand and also found my favorite plant. On the way out I remembered I needed to have keys made. Love the do it yourself key machine."

"Bruce is the only reason that this Lowe’s is getting a five star! We went to the front and asked for help. We waited 15 minutes in the lawnmower department went back to customer service. They paged again waited another 15 minutes and still no help. There were about six employees who walked past us, and even some who walked around the corner, saw us and turned around! I finally walked to the appliance area, and there was Bruce, with a very happy smile on his face, and happy to help me, even though it was not his department! he was very helpful with the whole purchase of a lawnmower, and ended up purchasing a freezer from him! This is definitely one employee that needs to be praised, and he even said that when we come back, they would be happy to help us in any way that he could! Again…..THANK YOU! BRUCE!!!"

"Customer service was not good. Had an exchange for a Christmas tree I bought 12/24.22. Worked 3 days and quit. 1-800 number said to take tree back for exchange since it was under warranty. Had everything figured out, went and got tree comparable to one I was bringing back. At the service desk the girl I was working with had left and I had to start all over. This didn’t go well, new lady was very argumentative and told me I was lucky to get anything. Gave me a credit to $60 and would not exchange tree since Lowe’s didn’t carry that tree this year. Not good customer service at all. Went next door to Home Depot and bought a beautiful tree."

"The delivery service used to delivery our stove was very professional and cautious of personal space in our home to keep from any accidents during installation. The delivery team were Adrian & Justin. They were polite, friendly and quick to get the job done. They deserve the praise."