Ashley Store

"Sherwood made me feel at ease. He gave me undivided attention and was very helpful as I was making purchases for my home. Ashley has a great selection to choose from and I was well pleased with the great customer service. If you want honest feedback or have questions about mattresses and furniture quality, go see Sherwood!"

"I recently had an excellent experience at Ashley Furniture in Alpharetta. The standout feature for me was the outstanding customer service. Sales representative Olga went the extra mile, assisting us with moving furniture around the store and ensuring we found exactly what we needed. Managers Frankie and Brad were incredibly helpful in securing a great deal, and their honesty was refreshing. While I recommend checking for in-stock items for faster delivery, the overall positive experience at Ashley makes it a top choice for quality furniture and exceptional service..."

"Dont even get close to this store! They sent me stinky, defective item, I paid for full price, I called them same day, they kept sayimg oh we will figure this out, its been a month! Now they say oh we can replace it but no refund?!?! Refunds are my RIGHTS! writing on my receipt call in 72 hours… I callef in 24 hours they refused the pay my money back and they sent me HORRIBLE $3000 couch, very very bad and disappointing customer service. Dont buy anything from them, I already opened a case to the better business bureau and I wont let this go just like this. I will also share this in facebook, instagram and linkedin because whats happening right now is not following their own terms and conditions, keeping my money and sending filthy stuff. So so bad."

"We placed order for bedroom and patio furniture more than 2 months ago. Wendy the sales rep was very nice and helpful there but delivery, installation and quality of the parts changed our mind about this store and Ashley at this location. At first initial schedule were delayed. We decide to cancel it but they offered store credit to keep the orders. At delivery, the team missed some of the screws and part we received was ripped and look like used one. We have reported the issues, send pictures and opened ticket. Service team visited again and put a new order for replacements but since then we are following the case by visiting store and calling and still parts not sent yet. Hopefully they see this review and fix the issue ASAP! To Ashley: Plz don’t reply back by saying contact us to fix it, you can check with sales rep and store sales mgr(Frank) and all records are available on the account."

"My husband and I purchased a new couch and loveseat from Sherwood. He was an awesome, fun, and knowledgeable salesman. Our couches were delivered in less than a week. I received updates and reminders about the delivery throughout the week, received my delivery window the day before, and the delivery team was friendly, fast, and respectful of my property. I couldn't have asked for a better experience. Now it is time to sit back and relax on my new reclining sofas."