Aaron's 5659 Brainerd Road, Chattanooga, TN 37411

"I placed an online order with the store on Brainerd 12/23/2023 didn’t receive my order until 1/3/2024 didn’t realize that it would not come with mattresses left my tv at the store forgot my fireplace tv stand all together after being told it would arrive with the rest of the order welp it didn’t so I was told I would have to wait until tomorrow to get my mattresses delivered and the fireplace as well tomorrow came i call right at 10 was told my order was being loaded on the truck but no knows what time it will arrive 3pm still no Aaron’s on i call was told my order wasn’t even loaded on the truck and could i wait until the 8th for my delivery date mind you I have half of my order rude as I don’t know what as if im getting on there nerves so I was told I can come pick it up at the store got there the store manager was so very disrespectful and and rude has the nastyiest customer service i have ever in my life seen i asked for the corporate office number and she the manager said make sure you put my name on there really rude disgusting distasteful not pleasant to me attitude from the witches I don’t recommend would never ever in my life will be back period and the store manager was proud to be a disgrace disgusting rude nasty bad attitude and customer service where she couldn’t run the tint city for the homeless people let alone a business and store manager at that wow no way who do she think pays her bills CUSTOMERS hello miss nasty rude distasteful store manager on top of that gave me some cheap mattresses and a fireplace that they wanted me to have not even what I picked out really bad bad bad Brainerd road you have ruined my business of ever dealing with Aaron’s period distasteful bad business manager disgusting attitude and disgusting customer service and management"

"Awful customer service. Put on hold abruptly & without warning after calling to figure out appropriate documents. Then I was left on hold for 25 minutes before a new person picked up and had no clue what I was talking about. In which I was out on hold again and left for 30 minutes before I eventually hung up."

"The store manager or the lady that is over the payment department has no customer service skills at all!!! My payments are/ where set up automatically. At the beginning of the year my whole family had covid so I was out of work for 10 days never missed a payment until this happened. I contacted the store to inform them about my payments no courtesy because I did not call I didn't call by a certain date excuse me for being sick"

"I have done business with Aaron's for over 20 years and always got good service. The company that I work for transfers me to different locations in different states as a trainer. I do not like going through the hassle of loading furniture to move and unloading again at my new location. That is why I have always used Aaron's to get furniture. Because I usually only stay at a location for 2 to 3 years if my furniture is paid for then I will sell it to friends and get new stuff from them at my new location. This location has given the worst impression I have ever had with a business. Morgan is very rude and will talk down to you like she is wasting her time with your issue. If you go in to that store make sure somebody else is there with you or you will deal with her attitude, but if someone else is listening then she will put on a fake persona like she really cares. She definitely needs to learn how to deal with people. I was so happy with Aaron's as a company but no longer will they get my business as long as she is employed with them. Even though they usually cost more I will now use Rent A Center for future business."

"I have rented/ leased furniture from Aaron's 2 times. To be honest, I don't think all the furniture there is of excellent quality, but Aaron's serve a purpose when you've had issues in life that have affected your credit. It's awesome that they don't do credit checks, but trust me, they will call EVERY reference person you provide. They have superb customer service and EVERY one of the associates I've dealt with in person or over the phone is always very polite, patient, proffesional, and looking for ways to make your experience a positive one. Thank you Aaron's!!!!"