Maaco Auto Body Shop & Painting

"If I could give them a zero I would.I went there got a quote and scheduled a repair for my side bumper. I went back and they didn’t have the quote on file. So I had to drive home and get it. I went back and waited for him to redo it. He was talking on the phone to someone that was not a customer and made me wait like 15 minutes before he called me back up. When I picked up my car the bumper that was repaired was not painted, I found out he redid the quote and didn’t include painting the damaged bumper. They told me it would be another 600+ to paint the bumper I actually came there to fix: don’t waste your time or money"

"Title: Extremely Dissatisfied I recently had a very disappointing experience at Macco Paint Shop in Douglasville, Georgia. I took my car to them for a paint job on the hood and roof, as well as the installation of two new headlights. Unfortunately, the level of service I received was far below my expectations. When I went to pick up my car after two weeks, I was shocked to find it covered in dust and overspray, both on the exterior and interior. It was evident that the necessary precautions were not taken to protect my vehicle during the painting process. This lack of attention to detail was extremely disappointing. Furthermore, upon inspecting the car, I noticed that my turn signals were not functioning. I brought this to the attention of the manager, Kenny, who called a technician to look into the issue. Although they initially suggested that I had an electrical problem, it turned out that the simple matter of missing bulbs were to blame. I was astounded by this oversight and wondered how such a basic error could have been made. To make matters worse, during my visit to Macco, I also discovered that they had broken the check valve on my windshield wipers. When I approached Kenny about my concerns, he dismissively claimed that he couldn't be held responsible for the negligence of his staff. Overall, my experience at Macco Paint Shop in Douglasville, Georgia was highly unsatisfactory. The lack of attention to detail, poor workmanship, and unprofessional attitude displayed by the manager left me feeling frustrated and disappointed. I would not recommend this establishment to anyone."

"I wish there was an option to give no stars at all. I have never experienced such terrible service. I went to this location to get work done on my bumper. Not only was the color off the wrong bumper. Was placed on my car, causing my front sensors to be covered. Not allowing a car in front of me to be detected. I was told that my car would have to be taken to another dealership. To fix the issue at no cost to me. I called and I called and was told. The dealership was backed up and I. Would receive a call when they are available. Weeks pass never got a call. Only to call this location myself. And to be told that all the employees have been fired. Because that have been lying to customers. And that I’m responsible to fix something that I did not cause. Even called corporate. And was told there is nothing they can do. Because each location is independently owned. Thanks for the auto generated response. I called this exact number and was refused any help. So this response is just another slap in the face."

"I chose the top tier paint plan. I was told it would take 10 days. 32 days later, they tell me it is ready. For those 32 days I was given multiple excuses as to why it wasn’t ready. Several of the excuses were just plain lies. So when we arrive to pick it up, It was still taped off for paint, the roof was NOT painted but the rest of the truck was. Several runs in the paint. Hundreds of “fish eye” pock marks due to poor prep.Solvent issues on the whole rear qtr panel. Sanding marks in several places. Missing window trim pieces and on and on and on. Brian/manager has not been truthful at all and has been lying (yes I have proof). The production manager never checked the finished product. Lots of excuses as to why the paint job was so bad. DO NOT USE THIS BUSINESS!!!!"

"This review will have a few updates and pictures as I am going through the process of getting a $2700 paint job: April 15th: walked in with no appointment and spoke to a very nice gentleman that was from California that worked there. He explained to me the whole process and everything they were going to do to my car to make it look exactly how I wanted it to (blacked out). He told me it would take 10 business days to do what I wanted to be done. 10 business days later: For the most part, my car came out excellent!! I am extremely happy with the final results. There are a few places I discussed with the initial salesman that I wanted to be taken care of but it wasn't. Small details that stick out like a sore thumb on a fresh paint job. I will discuss this with them in the future and update this review. It's extremely hard not to give this 5 stars but I'm doing that for now. But I really like the look!!"