Ponce Denim Company

"I had a very lousy and terrible experience with this store. I bought 4 pairs of jeans and trusted this store to have them altered and when they came in the alterations were done wrong (they were shorter than normal and one leg was shorter than the other). the store refused to cooperate when I asked for a refund and they were persistent on me being at the store to see how they look on me stressing that I was the “key component” and that there is no proof that the measurements were done wrong. Extremely unprofessional and they threatened me with legal action after I insisted on getting my money back. I would never recommend to deal with this store ever."

"I am a picky jean shopper and I walked into this shop after walking by for years and am so glad I did. Brandon offered me the BEST customer service. Not only was he friendly but he was very knowledgeable about the product in store and was great at offering suggestions based on my very picky feedback. Lol. I had stopped at 3 shops before this and was about to be frustrated and give up, this store saved me. Not only did I leave with great denim, I found out they have a few other denim bars in Atlanta that I look forward to checking out too. Thank you for helping me find just what I was looking for, and for the things I didn’t know I needed until I tried them on."

"This store made trying on jeans a nice experience. David helped me and was incredibly knowledgeable. I walked in overwhelmed by the options, but he helped me find a pair that I was comfortable in and looked amazing. Trying on jeans previously has been a difficult thing to do, but I couldn't be happier with the service I received here and the jeans I walked out with. Thank you so much!"

"Need jeans? No better place to go. Professional, Friendly and extremely knowledgeable staff. I am a hard to fit jeans person - they are experts. Comfortable shopping experience. Never leave with less than 2 pair. Try them out, well worth your time. Invest in those items that last and make YOU feel good."

"The sales people are fine, but I did feel pressure to buy a pair of jeans. At checkout there is a small sign stating that all SALE items are final and are not available for a refund. This would lead you to believe that any jeans purchased on sale are not eligible for a refund. However, after being told I could return my jeans after 14 days, I decided I didn't really like the way they fit once I was home and able to look at them again. I brought them back to the store to get a refund and was then informed that they only do store credit or exchange. Not once did the sales person tell me that this was the policy when I was checking out. I feel like I was cheated and forced to spend money an expensive pair of jeans that I don't really like. This is just bad customer service and I would never shop here again or refer anyone else to shop here. Very disappointed."