Dunkin'

"I called in an order & when I got there I went directly to the drive thru, nobody was at the window, honked my horn noone came out, called the store nobody picked up, it took for my wife to get out of the car and go inside all of the sudden 3 employees came from the back. Then 1 employee came to the window and asked me what's up? As a minority myself I felt we bothered them at their job. You guys need to hire people that are wanting to work & treat the customers with respect. Will never go to the Macon Ga location again."

"Mr.Phil was so nice in correcting my order. He was pleasant he makes you want to come back. Thanks Mr. Phil! You have a Gem at the Dunkin on Macon Road Columbus Ga. When I think every one at this store is normally nice and kind!"

"Location has gone downhill as of August. The new management/owners are incompetent. The employees are clearly unhappy, I have sat in the lobby and watched them be watched like hawks as they work tirelessly by who I believe is the store owner? He is an Indian man with a belly and a bald spot in the back of his head. The old manager, Phillip, is missing and there are a bunch of new faces in the store in his place; none seem to know exactly what they are doing. Every time I go to the location it is a long wait; in the lobby and drive thru and little to NO STAFF. They will have two or three employees manning the whole floor. If customer satisfaction is the goal of the restaurant, they will never meet the standards with a lack of employees on the floor and poor untrained management."

"Mr. Phil and his staff know what they’re doing! If there’s a line: it always moves fast. My drink is always made exactly like it’s supposed to be. Phil and his staff are always nice and professional. If you’re looking for a Dunkin in the Columbus area; this is the one to choose!"

"I ordered two breakfast sandwiches, one came out great the other one was messed up so I took it in for them to fix it. Which they did, no trouble, the tall black dude at the window was super nice about it. Great customer service, great sandwiches. we'll definitely go there again."