Talbots

"Mary and all the ladies ate so helpful, giving truthful opinions and solid advice, helping find what customers are needing and looking for! A real store with real professional help."

"This place. I come in here with a resolution not to buy and they always have a piece I want to add to my wardrobe ! LOL!!"

"I came into the Northpoint mall store today to return some clothing. I had a brief look around, tried some clothes on before going to the counter to get my return processed. There were two assistants there, one helping a customer on the phone, and another doing something with some clothing. (no problem). I went through to the petite section and there was no-one at that counter, so I returned to the main one (no problem). Several key issues that led to this customer getting “angry” which was announced loudly to everyone who could hear. 1. The woman dealing with some clothing at the counter, told me she said she would be with me in a few mintutes (no problem). When she finished she said again she would be with me in a minute and would be right back; she wasn’t and didn’t. 2. I wait some more, and still no-one comes to the counter. I spot another employee who is tidying racks of clothing, and she comes over, suggest I go to the petite section counter, and although there is now someone there, she is dealing with another customer, so I start waiting (no problem). 3. The other employee who suggested I went there came to me and said she will help me at the main counter (again, no problem). However, the store was getting busy and so she walks off to the other side of the store and doesn’t come back (starting to be a problem). 4. Meanwhile the other assistant who went off first, returns to the counter area, and starts helping another customer (now certainly a problem). 5. At this point, I asked loudly if someone was actually going to serve me, because it didn’t feel as if anyone was. At this point, another employee who I’d seen briefly when I entered the store, came back, grumbling that the other person should have helped me (just increases my overall lack of satisfaction with this visit - a problem). I love Talbots clothing, but the in-store shopping experience is less than satisfying, which is a strong factor in why I prefer to shop online."

"I shopped there this past weekend for the first time. New job so needed to upgrade my wardrobe. Not only were there a lot of clothes available, there were a lot of sizes available, even in the petite section!! There was a great sale, too. The best part was finding Robin, a sales associate who listened to what I wanted, helped me find it, helped me find the right size, color, combinations, and more. The store was very clean, and the dressing rooms were comfortable with great mirrors. I'm looking forward to returning soon!"