Mountaineer Ford 615 North Eisenhower Drive, Beckley, WV 25801

"⭐️ **One Star: Extremely Dissatisfied** My recent experience with Mountaineer Ford has left me profoundly dissatisfied. From the beginning, I encountered a series of issues that significantly impacted my overall satisfaction as a customer. Firstly, there was a breach of agreement to keep my RV inside due to the risk of freezing pipes. Despite explicit communication with the service advisor, my vehicle was left outside, resulting in frozen pipes and subsequent damages. Moreover, incorrect parts were ordered, leading to extended delays and additional expenses. The total job cost exceeded the initially quoted amount without proper notification or consent, constituting a violation of the customer-dealer agreement. Additional unauthorized charges were incurred for shipping, a consequence of the dealership's mistake in ordering incorrect parts. This, coupled with the replacement of extra parts without prior agreement, reflects a lack of transparency and customer consent. The loss of a hubcap and the freezing of pipes were direct consequences of the dealership's negligence, contributing to an overall disappointing service experience. The unprofessional conduct of Service Manager Jeremiah, who displayed a confrontational and uncooperative attitude, further compounded my dissatisfaction. I am deeply disappointed with the level of service provided by Mountaineer Ford, and I feel compelled to share this experience to alert potential customers to the challenges they might face. The dealership's failure to fulfill their contractual obligations and provide satisfactory services has resulted in financial losses and inconvenience that could have been avoided with proper care and adherence to agreements."

"This is the second vehicle we’ve bought from this dealership since 2020. In 2021 I had to buy a vehicle from another dealership (sales department was great, service department not so much). This is one of the reasons we decided to trade the 2021 vehicle for the most recent purchase of a Ford. We’ve had our 2020 F-250 since September of 2020 and have never had any issues with the dealership. The buying process was smooth, the service department has been great the few times we’ve taken the truck back. With the recent purchase of a 2023 Ford Explorer, the sales experience was just as wonderful as the first time. Even while we were there making the deal on our Explorer, the salesman who sold us our F-250 even came and spoke to us like we had never missed a beat in our conversation from 4 years ago (he’s since moved to the financial department is why we didn’t have him be our salesman this time). My husband works in a field that requires him to have frequent dealings with service departments at different dealerships. The service department at Mountaineer Ford is the easiest one to deal with he has said. This means a lot to us because after the sale, this is the department that you will spend the most time dealing with. You won’t go wrong doing business with Mountaineer Ford. We will continue to be return customers!"

"Had an amazing experience with my first car buy. Everyone involved helped me out tremendously and went above and beyond. I couldn’t be more grateful. Stretch was super helpful and made the experience feel a lot less stressful. Appreciate you stretch!"

"Great service! Took the time to listen to my vehicle needs and didn't rush me into a sale. Recommended a vehicle that was coming to their lot and for me to wait to see it. I appreciate the truth and honesty."

"Worked a miracle to make my purchase become reality! Alex A and his management made this happen for me! Love my new ride"