American United Life Insurance 3475 Piedmont Road Northeast, Atlanta, GA 30305

"I've tried reaching this company multiple times to no avail, Social Security sent a letter stating I had retirement funds with this company but can't get any help even to speak to a person, left several messages that go ignored. This company needs to be looked into!"

"OneAmerica has the worst customer service I've experienced from any agency. After verbalizing, writing, and faxing well in advance what needed to occur for my retirement funds to be rolled to my new account correctly, they failed to deliver. They both failed to communicate and/or adhere to the request to complete a simple form required for my new company to deposit the 401k checks. OneAmerica simply mailed the checks without adhering to the given instructions nor informing me of their policy not to complete forms. As a result, my retirement checks were left without being deposited due to not receiving the required documentation, pending to be returned to them in 10-15 days due to OneAmerica’s lack of communication. I made contact with the agency several times to no avail. In addition, I was denied the opportunity to speak to a supervisor after requesting multiple times. After a week of conversation in circles, I get an emailed reply stating, "This email is in regards to your recent contact with OneAmerica. Per the consultant, you will need to work with your employer. OneAmerica does not complete this form." If you decide to use this company just know they will give you a hassle when you want to rollover, withdraw, or stop using their services. Something extremely shady is underway."