Reproductive Biology Associates

"I started my fertility journey at RBA because I thought I had chosen one of the best fertility doctors and ended up leaving for ACRM. I am so glad I switched! When choosing a fertility clinic, it's not just the doctor that matters. It's the insurance department, the scheduling department, the nurses, the systems they use for communicating, and the women that do your bloodwork and tests. Below are the reasons I left RBA and was unhappy. 1. No instructions for post IUI - except "don't drink." In contrast, ACRM provided a handout with instructions and more details. 2. Had to wait 3 months for follow up visits with my doctor. In contrast, ACRM proactively scheduled appointments to ensure you meet with your doctor at the right time. 3. Bad portal for communication. Nurses never answered my questions. I had to send 3-4 follow up questions to get 1 simple question answered, and even then, they didn't answer my question. This was VERY frustrating. In contrast, ACRM nurses always answered my questions. If it was something complicated, the nurse called me. 4. Unable to provide success rates - in contrast ACRM shared what I could expect for a success rate on IUI vs. IVF to guide my decisions. 5. Insurance department claimed it was my responsibility to submit a claim (this is untrue). Then, when my insurance provider corrected them, RBA said, "oh - we didn't know you were coming in for an IUI." However, it was clear in their email communications I had an appointment. 6. Women who did my pre-tests were not particularly friendly nor warm. In contrast, everyone at ACRM was so friendly and nice. 7. I was sent videos to watch with instructions that were not applicable to my treatment at all. 8. When I asked questions like whether I should do the trigger shot or not, the response I got was, "if you want" vs. an explanation of why I might want it, and why I didn't need it. 9. It was very common to send a question to the portal and not get a response until the following day. In contrast, ACRM always responded day of and within a few hours. 10. When I went in for an IUI, I heard the doctor outside talking to the nurse about her kids while I sat their waiting with my sperm sitting on the counter. Big picture, RBA wasn't horrible - but if you are deciding on fertility clinics, I'd recommend ACRM instead. I was so worried about leaving RBA to go to ACRM, and I'm so glad I did!! ACRM is much better organized, way nicer, the nurses actually answered my questions, and I felt like they were proactively trying to get my pregnant vs. me having to fight to get my questions answered and me having to fight to get the doctor's attention and help."

"My husband and I just recently started our journey with Dr. Lewis as a consultation. She did an amazing job listening to us, providing knowledge, and treatment options for our next steps. I would definitely recommend Dr Lewis because she is highly knowledgeable."

"We loved Dr Best- our fertility outcomes were great and she was a delight. Unfortunately we can only rate 2 stars given the huge headache it was to work with the RBA admin team. It was like a part time job coordinating with them. Secret fees up to $1000(!) sprung on us hours before a scheduled procedure that were not flagged in our financial consult, missing medication orders (happened at least 5 times that we went to the pharmacy on the date scheduled but the order wasn’t there), impossible to talk with someone on the business side, refusal to coordinate with our insurance… ugh!"

"Dr. Lewis is super sweet. She took the time to really explain our situation and next steps for me and my husband. We felt great knowing we had a game plan to try to start our family. The facility is very clean/modern and the staff also were very nice and accommodating. When coordinating everything the staff have been very responsive - Jordan is great!"

"My experience wasn't great. I called and scheduled a new patient appointment. I had to download app and fill out forms and all went well. Then, one day I received an email asking to fill out a consent form at 3:36pm. At 4:10 that same day, I was called and asked to reschedule because I've failed to fill out the consent forms and therefore my appointment was canceled. I understand that there was time sensitive information necessary to the process but I believe that it was not my fault but someone else in the office who failed to email me the information/ link but did so at the very last minute in order to pretend everything on her side was done. Unfortunately I do not want to reschedule. This office seems unprepared, unorganized and unprofessional. More than that, caused me enough stress and wasted my time even if for a week."