St. Francis Sleep Disorders Lab

"Staff is very kind, attentive, and welcoming. Any questions I had, they took the time to explain. The front desk lady made me feel at ease and made sure I had what I needed. Over all, a very pleasant experience even as afraid of doctors' offices as I may be."

"No one ever answers the phone or door"

"No one on the day shift ever answers the phone and if you leave a mess on the phone, thinking someone will me back. Day 1, 3 weeks before, my GP told me, " someone will be in touch " so 2 weeks later. They called said, " we now have the doctors notes. I said, Great !.. THE DAY OF THE TEST, I CALLED 5 TIMES, AND NEVER EVEN PICK UP THE TO CALL ME. I HAD QUESTIONS. I did call my insurance to get some help and they answered some of my concerns. So, after 7p.m. I called and someone answered right away. Very Super Nice person. In fact both people I had my sleep test with was super sweet and nice.. to DAY SHIFT ... pls pls answer the phone."

"We have used the St Francis sleep lab twice. Both times insurance was filled incorrectly and insufficient records were sent to the doctor MONTHS after the sleep study. The first time it took 9 months before I could get my cpap machine. The second time, they gave my husband only the titration study (2nd part) and not the first Overnight part. So Medicare wouldn’t pay and he still didn’t have a cpap after 4 months. Now we have to have the first part done correctly— which means another overnight in a sleep lab. We will be using a different lab. We will NEVER use St Francis again and recommend no one else use them either."