Russell County Health Department 1850 Crawford Road, Phenix City, AL 36867

"i couldn’t even make a appointment cause they won’t even pick up the phone and i’ve been trying for 2dys now UPDATE: 11 MONTHS LATER AND STILL CANT PICK UP THE PHONE SMDH"

"The staff was very friendly to me , and I don't think it took that long for me to conduct my business with them considering they were under staff. So 5 stars the employee. Thank you."

"A month ago i scheduled an appointment with no problem, until the day of the actual appointment. I get there and there was no patients (that i was aware of) i tell the receptionist i had an appointment at 2:30 that day. She said “no your appointment is Monday not today, we sent you a letter in the mail to reschedule” i was extremely upset. I work a lot like most people and it’s hard for me to find time off because i have to request time off etc.. i told her i never received a letter and i also got a confirmation voicemail the day prior confirming that my appt was still the same day and time. After explaining and showing that i had a voicemail and no letter in the mail i was still refused service. She didn’t try to help me just told me to come back Monday. When i couldn’t."

"I've had good and bad experiences here. The nutritionist doesn't seem up to date on her profession. She was basically saying fat is the only cause of obesity and it had nothing to do with, "natural sugar". So she was saying my kids could have fruit juice everyday. I told her I didn't want the juice on the vouchers but she was pushy that she knew better and juice was fine."

"I called the other day to make an appointment and was informed that they no longer offer the family planning service and no longer offer the female annual exams. I need to find another place too go for these type services now but when I was going they were pretty friendly in there"