Imaging Center Gainesville

"Never a bad experience here. They are always very respectful and kind."

"The facility is very clean and organized. The room deodorizer is overwhelming, but it does smell nice. My daughter had a four hour test, so we were there a while and encountered many friendly staff members. The staff was friendly and fun. Check-in was a breeze."

"I have always had a great experience when coming to the imaging center in Braselton for my mammogram. The nurses have always been wonderful. Today when meeting with the person who takes all of your health and insurance information I had a different experience. Jennifer was extremely rude and incredibly short with me when I told her that the PCP’s name was incorrect. I said the I needed to call my primary physicians office to check because I wanted to make sure that my insurance would cover the mammogram. Jennifer made a face a looked angry. I asked her if she had a problem with me calling. She said yes because she did not want to get backed up with patients waiting and asked if I wanted to reschedule. I said no that I just wanted to make a short call and then she asked me to step out and tell the receptionist. There was not a single person waiting for her. While I made the call I could see her at her desk doing nothing. When I got off the phone she came out and I told her it should be fine after taking 5 minutes to talk to my Dr’s office. Getting a mammogram can be stressful especially if you know that you have a lump. Jennifer repeated herself many times as if I did not understand what she was saying. I completely understood and she needs to learn how to listen if she is going to be in direct contact with patients. I will not be treated this way by anyone, especially someone who I assume is there to take care of me as a patient. I want to be clear, the nurses that perform the mammograms have always been wonderful. It is sad to me that Jennifer has a lack of understanding and empathy for the women that come in her office. I do not know her last name, I asked so that I could call the imaging center and talk to the Manager/Director but the receptionist did not know and went and got Jennifer. When Jennifer came out she turned her badge around and said she didn’t see why I needed that information. I said thanks and left."

"They do their order audits less then 24 hours before and if anything is wrong, they call to reschedule you, not even giving you at proper timely notice. They don’t take any consideration if someone has asked off work to go to their appointment. They just send you to another locating or cancel your appointment when they should be verifying orders in advance not the day before."

"The best part of my visit was by the receptionist and the young lady who took my payment. The level of compassion with the staff for mammogram is non existent. Called the supervisor and got the same. It’s funny cause everyone I dealt with were all women , they need to do better for women that come there. Always go to braselton but this facility was closer. They should take some lessons from the braselton facility but it’s surprising because they are the same affiliation. No one explained anything to me after radiologist ordered an ultrasound . I was scared and when I asked I was told by tech she didn’t know. Why wouldn’t radiologist come and explain? These are life changing tests that women get every year, Shame on them"