Krystal

"It's been a while but my tire went flat , I had to leave my car overnight. When I came BK early in the morning, somebody had ripped my cables out and took my battery. They ripped out so many cables it cost me $100 to have it fixed plus I had to buy a new battery. The manager said they didn't see anything and that they didn't have a camera"

"50% of the time the staff has an impatient, rude tone over the drive thru intercom while you’re ordering. They be making me feel like I need to walk on egg shells when I order. Depending on what items I order, I might hear a sigh through the intercom when I order a chili cheese pup like it’s a hassle. So, I just get the Krystal’s burgers so I don’t irritate the people that handle my food. The only plus side is the irritable staff give me a running total of my order after each item I ask for…"

"I just sat for 2 hours and 7 minutes waiting for them to fill my order and hand it to my dasher. I spoke with my dasher, and he stated that an employee at this Krystal’s was saying that online orders would take 40 minutes. 2 hours, and three other dashers later, and I got the same story from my third dasher. She asked how long it would be, and an employee said 40 minutes. They’re being lazy, and I’m paying for it. I canceled my order, and was charged a fee. Frankly, this franchisee needs to be dropped from DD and Uber altogether. If you don’t wanna work, then why are you getting payed? Your salary is a result of you doing your job. I’m not usually a Karen, but I placed my order at 10:00 PM, and I canceled it at 12:07 AM."

"I was there to pick up a order that was done online. I stood in the lobby for 7 minutes before anyone spoke to me. And then it wasn't even lol how can I help you it was what do you hear for so I told them. There was a milkshake that was ordered and she informed me that I needed to choose something else because the machine was broken,the motor had went out in it. The Food was already in a bag sitting on the counter when I got it it was cold. The whole process took 22 minutes when the food was already ready."

"Ordered on the app almost a week ago about 1:30 am. Arrived about 5- 10 min later. Pulled up in EMPTY drive thru to let them know I was there. I was told I had to pull around and park for 15-20 min and wait. Wasn’t sure why since I only had two small meals, but when I pulled around the building and parked that is when two of the workers walked out the door and sat down to have a couple cigarettes. so Basically don’t order ahead or they won’t make food. When I finally pulled up to window the girl(on left) was very rude even though we were still super friendly after what had happened. I literally couldn’t believe that happened. I guess krystal will hire anybody and doesn’t care about customer service. I did reach out to a manager the following day and let her know about it and sent her the pics as well. Was told she would look into it but as of now haven’t heard back so we’ll see. Weirdest most unprofessional experience I’ve had at restaurant. Pictures are to show drive thru empty while we waited over 20 min for our food and they took smoke break."