Kroger

"I am really happy with my Greenbriar Kroger. The store is upgrading the refrigerated cases, displays and product selection. Plus the people; staff and customers, are really friendly. Even when there are staff shortages, folks are patient and helpful. Neighbors helping Neighbors!"

"It is truly hit or miss when I visit this store. I see changes happening (displays) and I hope it's for good. There's a difference between the quality of food we receive at this store vs, say, buckhead. Oh well, I'm happy I have a choice. But this is the issue.. why don't you assign your security officers private parking? Security should not take the handicap parking spaces, unless there is a handicap/disabled tag in the window or on the tag "Tag". For those that really need the space, are unable to park because of this. I know because I witnessed this today. It's terrible."

"These people are idiots. i ordered a ready made christmas dinner with turkey, dressing, mashed potatoes with gravy. first they called to say they were out of turkey. so i said ham would work. when we picked it up it had no mashed potatoes or gravy, and we had cranberry sauce which we didnt even want. they just put what ever they wanted in there. Typical."

"It is quite astonishing how these companies endeavor to provide support to the community, yet their employees seem to lack knowledge regarding the location of specific items. My sole requirement was to obtain a pound of sourdough, and it took me a tedious 10 minutes to locate an employee who was familiar with my request. Furthermore, another 30 minutes transpired before they informed me of the unfortunate news that the desired item was unavailable. It is regrettable that I did not conduct thorough research prior to my visit, as it would have spared me from enduring this ordeal."

"Horrible Experience. I went there at the end of the day to pick up just one thing. I was in front of the door at 10:55 PM and the security person would not let me in. I said that I needed to pick up just one thing. His answer was that the manager had just come up to him and told him to not let anyone in the door. I wonder what kind of service is that??? Seriously??? I understand that no one should arrive at 10:55 thinking that they are going to buy groceries for the next two weeks. That would be abusive, but I was just picking up one thing. The man turned me away without any remorse. if it says that they close at 11 then close at 11 not a 10:55. That manager needs to be fired. That is not very good customer relations\. I have been a loyal Kroger customer for years but now i no longer have a reason to spend my money there. It was a big disappointment and i can't believe that the management team that is running the store encourages such behavior. I hope that someone in the regional office reads this and do something about it. Two months later i went again to see if anything had changed. As I walked in, I noticed a line at the checkout. It was long, at least fifteen people were in line. I thought by the time I finished my shopping the line would have shortened some, that was not the case. The line was twenty-five people long and the guy that was in third place when i came in, was now next in line. The line had advanced only two people in the time i did all my shopping. There were two Kroger cashiers standing there doing absolutely nothing but watching people complain. Out of the six registers at the self-checkout only three were working. They were making everyone use the self-checkout regardless of the size of their cart. There were people with full carts scanning their own stuff. Everyone in the line was complaining and their attitude was that they did not care, telling people to come shop early. I thought it was ridiculous so i talked to the ladies at the register. Very politely I asked if they had noticed the amount of people in line and they said yes. I asked, can you have someone open a register and they said no. One of the cashiers, while smacking chewing gum and popping bubbles, volunteered this information: Registers close at 9:30, you need to come shop early. It was then 10:20 when I was finally checking out when I could not help noticing when one of the cashiers opened the door to let in one of her friends to do some last-minute shopping. Those people that acted this way do not know the schedule that other people have and how they live their lives. I really do not need to be talked to that way, it was disrespectful and offensive to all the people in line this evening. The whole scene was a circus yet, no one was laughing. At this time, when prices for everything have doubled but not our salaries, everyone is trying to stretch their dollars as much as they can, you would think that Kroger would appreciate customers more but that appears to not be the case. I, like everyone else in that line this evening, can go spend money at another store where customers are appreciated regardless of the time they can shop. The issue of the long line could also happen for many reasons but what made it such an unpleasant experience was the attitude of the cashiers. To make your shopping experience a pleasure, do not go to this store, go somewhere else. i hope that management does something about this. My next step is writing a letter to the corporate offices. Please check out pictures I am posting clearly showing the people in line."