Bloomingtails Pet Salon

"I'm not impressed at all with this grooming salon after a close friend and neighbor took her dog there for shampoo and nail trim recently. The cost estimate for his treatment was around $45 max; they stopped the grooming before he was even shampooed, called the pet owner and left a voicemail stating "Hey this is XXXX at Bloomingtails- we are having a problem with XXXX in the tub and he's definitely trying to bite us, so we are going to have to stop the Service and you'll need to come pick him up...'. They banned him from ever returning AND CHARGED MY FRIEND $60 for a Fully Incomplete service. -- how does a $45 groom get charged $60 for a service they didn't even begin, let alone attempt any methods to meditate his/the dogs anxiety?? Many professional groomers use multiple methods for anxious dogs in their care, be it muzzle devices, calming aids like infusers with pheromones and positive reinforcement care when touching or talking to a pet. It sounds to me like multiple employees tried to control a dog that doesn't know them while he was in a bath instead of trying to calm the dog using actual methods they should've been performing with ALL pets. This dog is extremely sweet - I personally have an aggressive large dog that constantly barks and growls at him, yet he only wants to play despite her aggressiveness. In addition, he has never been aggressive with his own veterinarian, a place dogs aren't often relaxed in visiting. The fact that these supposed groomers did not try necessary methods with a dog that doesn't know them, and then stopped the service while demanding payment $15 above the service cost makes me absolutely sick. If y'all are incapable of interacting with all dogs in all scenarios, then you either shouldn't be in the business of grooming animals OR you shouldn't charge customers you cancel an incomplete service for. 'Trying to bite' is not BITTEN. And news flash, you're in the business of animals, so if you can't handle a dogs nature, then you're in the wrong work field. I'd love to hear how many cats y'all groom that are actually happy to have these services performed on them without trying to scratch you or bite you. I've recommended an actual reputable and compassionate Groomer to my friend at this point - not only for the financial transparency and dependability they offer but also the care they provide provider to the pets themselves. **RESPONSE TO BUSINESS: As I stated, THIS dog is not and has not been known to be aggressive. This behavior from him would've been as a result of fear, which leads me to believe that, as the behavior is not common with him, measures seem to not be performed to calm a dog that you did not know and did not care to attempt calming measures prior to treatment. The owner didn't send an aggressive animal to you because this is not the dogs nature. Please do not quote Florida law at me as if I'm unaware of such matters or presume that I'm insisting a dog which was actively trying to attack people should be disregarded - I've cared for horses, tigers, lions and wolves before so handling a small dog is not hard or some great science. Calling an owner and describing what's happening, asking if they have calming medications or the like IS NOT a ridiculous notion to believe a groomer to perform. That is not what happened in this case. Charging for a service that was not performed to the extent this customer was charged is ridiculous. If my doctor charged me for a full office visit that was cancelled instead of a minor $20 fee, I'd understand your point, but alas, I do not. Your lack of professionalism is shown throughout multiple other negative reviews in addition to the voicemail I heard about this visit and your response to my original review, so please do not try to act as though this is a one-off. Thank you for your time and attention - it's more illuminating than anything."

"I have a giant schnauzer and they did AMAZING. I am so happy. I have seen a lot of groomers and they are honestly the best of the best! I highly recommend!"

"I go out of my way to get my dogs groomed by the crew at Bloomingtails! They are accommodating to our schedules, listen to the pet owners and extremely experienced groomers. My Goldendoodle, Yorkie and Scottie loved their grooming visits. Whether you have a show dog or just a loved pet, you will not be disappointed with their attention to detail in making your fur baby look their best."

"If I could give them 10 stars I would. Tiffany did an amazing job with my baby! The staff is very friendly and efficient. Honestly in all the eight years I’ve had my dog this is the best I’ve ever seen her groomed.Thanks to you all. We’re customers for life!"

"I always have a great experience at Bloomingtails! The staff is friendly and professional, and my babies are well cared for and groomed beautifully while there. Being specific about the cut and service you need (ear pluck, oil glands, etc.) or pet special needs (my standard poodle is terrified of the dryer, so they use a different dryer device on her) will always ensure a satisfactory experience. Thank you Bloomingtails!"