Citi Trends

"I called to ask if the store carried Dallas Cowboy tshirt, the lady said no and then I asked if they carried accessories in the front of the store that is Dallas Cowboys. The clerk responded rudely and said no ma’am we do not. I said excuse me I was just asking then this rude employee said yea twice. I asked her what was her name and she said why rudely again. I am requesting for Corporate to train their employees how to respond to the customers"

"THE STORE MANAGER REGINA IS BLATANTLY DISRESPECTFUL AND RUDE TO HER TEAM AND THE CUSTOMERS! I am going to assume a shift change was going on and the older lady with long hair called Regina to let her know it was after 3 (im guessing she was needing to leave) and there was a line forming. Regina yells at the lady from the office, while on her cell phone, "SO WHAT! WHAT DO YOU WANT ME TO DO ABOUT IT? ISN'T KAYLA UP THERE?" She came out of the office with an attitude and then got smart with the lady telling her not once but twice, that she was only helping the next person in line. The lady told Regina "that's my daughter and she's with me. " Kayla was ringing me up and she looked so embarrassed and not happy with having to be at work. She was extremely sweet to me but I could tell she wasn't happy. She almost looked like she was sad to even be there. REGINA NEEDS TO BE FIRED! AS A RETAIL MANAGER MYSELF, I AM OUTRAGED THAT REGINA FEELS AS IF SHE CAN TALK TO HER TEAM THE WAY SHE DID! AS A COMPANY YOU SHOULDN'T EVEN WANT A MANAGER LIKE REGINA ON YOUR TEAM THAT DEGRADES HER STAFF AND BELITTLES THEM!"

"I have been to this location 2xs and every time the older black lady with the short cut has a nasty attitude. She don’t need to work with ppl with that attitude. I’m definitely never going back to this location."

"I recently visited this location. Respectively the atmosphere behind the counter was a little unpleasant. I did recognize that I was not the reason for the unpleasantness. I was exchanging a shirt and a pack of socks that were obviously still connected by the plastic attachment that held them together. I had a valid receipt and I just assumed that since the socks were still in sellable form, there would be no qualms. There was a bit of some back and forth between the manager and I, about the socks. I purchased the socks at a different location which was not a big deal. At 1st the manager refused to let me exchange the socks. Her not knowing at 50 yrs old, I've got over 35 yrs of sales and retail experience, 7 yrs of management, and loss prevention under my belt. I know what quality merchandise should be in when an exchange or return is in order. I have no animosity nor I'll will toward anyone in the store. As the atmosphere became a little more pleasant, manager considered my exchange. She sent her associate to retrieve the same or similar pack of socks to initiate the return. In my opinion, this should have happened in the beginning and I would be able to give 5 stars on this review. Some forget that customer service is about giving a service to the best of your ability. Many in sales and retail present an attitude so uncomfortable that it makes difficult to shop. Many of us are afraid to approach sales clerks in fear of the backslash that comes about when needing assistance. In the near future I will visit this location again and pray that my experience will be pleasantly, and pleasingly different so I can change these 3 stars to 5."