Piedmont Atlanta

"Worst care my grandmother has ever received. My grandmother was transferred from another hospital here to receive care but from the start out experience was horrible. The day shift nurse barely came in the room to keep up updated with her plan of care and was very dismissive. When she was in the room it seemed like she was in a hurry to leave. Her tech only came in to do vitals and the only thing we asked her for was a cup of water and it only arrived after I talked to the charge nurse about my grandmas care. Then, when she did finally bring the water she lied right in front of us saying we never asked her for it. The room was a mess, there was mold in the shower, and the floor was filthy. The only people who were sweet enough to take their time were her night nurse and the iv therapy nurse. I would not ever recommend coming here unless you want to sit in pain for hours on end."

"Though most of the staff was friendly, I found that they do Not know how to take care of a person that is a quadriplegic, which is sad because they are a hospital and should be trained to assist everyone. They did not have the nurse call button that works for someone who can't press a button. They need to turn patients that can't turn themselves to prevent pressure sores. They need to be trained in using a lift and how to do bowel programs. They need to be able to assist with hygiene matters for those that can't help themselves. Handicapped parking is lacking and communication needs to be greatly improved."

"POOR COMMUNICATION. DON’T come here. We came in on Saturday and we were told that we’ll have procedure on Wednesday. We stayed over the weekend and waited and then on Wednesday they told us the surgeon’s schedule was fully booked and were not able to do it. We then were told that the procedure wasn’t an emergency and could be scheduled some other time. Then someone from another department told us that it’s urgent and we need to postpone our chemotherapy for this procedure. We then waited till Friday(today) for the procedure, and they’re now saying the same thing that their schedule is fully booked. And told us that it shouldn’t be urgent and we could schedule it for another day. We have wasted a whole week here and even postponed our 3 chemotherapy because of them. We’ve let them know Multiple times that we were trying to make it for the chemotherapy but they just kept us waiting and waiting. They made us wait when our health condition was able to do the procedure. My mum is having 3 chemotherapy and her health condition is very unstable but they made us wait TWO TIMES when she was finally normal for those 2 days. They didn’t let my mum eat or drink TWO nights as they said there’s procedure but then told us no they weren’t able to make it. I understand scheduling is hard but they could’ve let us know if it’s urgent or not so that we could reschedule and make it for our Chemotherapy. They have no communication between departments and we feel VERY DISAPPOINTED of how they handle things. The nurses were nice especially Helen. But I’d never come again after we schedule as an out patient for this procedure in the future. This isn’t the first time either, we weren’t satisfied at all. If you want to be cured, don’t come here. All we got is bills and nothing done."

"I gave birth here a little over 3 months ago and I had a great experience. My doctors from the AWOG team were great but I was also very impressed with the hospital staff. All of the nurses were very friendly and attentive. They made sure I had everything I could possibly need to be comfortable. I wish I could tell you my nurse’s names but I have an awful memory, but I can tell you that every single person I encountered during my stay was pleasant. The food was pretty good for hospital food, however I will say the planned meals on the menu were not nearly as good as the individual food items available to order. The labor and delivery rooms were huge and super clean but it is a brand new wing of the hospital so I expected as much. The recovery unit wasn’t quite as nice and the rooms were pretty small but big enough for me and my husband to not feel too cramped the 3 nights we stayed there. My labor ended with an emergency c-section which was very scary for me but the staff, especially the anesthesiologists, did a wonderful job trying to comfort me throughout the surgery. I plan on having my next baby at Piedmont hospital, hopefully by then the recovery unit will be just as nice and new as the L&D unit was."

"A family emergency caused me to take a quick flight to Atlanta Friday to check in on a family member. Poor care provided by another hospital led family to be transferred to Piedmont. Everyone I crossed paths with was very helpful and cordial but I must give accolades to a few. When Kathryn (3rd floor ICU Nurse) walked in the room my cousins eyes would get big and she would smile so hard as if Kathryn was the highlight of the hour. Kathryn was very attentive to her needs and had great bedside manner. Antwan the Physician Assistant, well she had the same reaction when he walked in could be because he was so handsome but I do believe it was due to his compassion and fun personality. Demetrio the Dialysis Nurse was fun as well, he made her laugh. I didn't have the pleasure of meeting ICUs nurse Adam, but I was told my cousin loved him as well and he was a wonderful nurse. Wallace in Physical Therapy was a ball of fun, I enjoyed her as well. I flew back to Oklahoma on Saturday. Very pleased with the care my cousin is now getting I think all of you mentioned in this review and I appreciate you for really caring about my cousin's well-being."