Nobu Hotel Atlanta

"Our stay was fine and their customer service could be better. We checked out of our hotel 1/2 at around noon. I realized I left my scarf and I immediately called back to let them know that I left it. They told me not to worry - when housekeeping makes their round to our room, they will ship it to us. I was relieved. They also said they would call back for my address/update. Two days pass and not a word from this hotel. I called them back and no one knew about the scarf… Not even housekeeping. They again, said they would give a call back. A week later, I call back again. They didn’t have an update, housekeeping didn’t answer, and the front desk told me housekeeping didn’t turn anything in. My scarf was expensive but just imagine if anyone ever leaves anything more important than a scarf. I won’t be staying here again."

"Our stay was mediocre at best. Not anything we would have expected from the Nobu name. We got there before checkin time because my S.O. had a meeting at noon. Asked for a water since we had to wait a while, front desk said that they had no water. Front desk lady said we could go ahead and check in and just swing by the desk to pick up our keys when we returned. So we gave her our information, went through the process and yet, when we returned in the evening we had to do it all over again so essentially she did not check us in. Now my biggest issue, I suffer from Hyperthyroidism, I have to sleep on the cooler side. The thermostat was way off and had some kind cap on it. Could not get it cooler than 72 degrees. Unacceptable as I couldn't sleep the whole night. We had planned to stay a couple of more night but we just checked out after our first night. Not a Nobu experience at all."

"Rooms were nice, pillows on the bed were awful and the shower will fill your bathroom with water. Other than those, great. The service from the moment we walked in was awful. Felt as though we were a burden. No one even greeted or said one word to us while standing behind the desk cleaning and doing who knows what for over 5 minutes. It was very odd. Do not go to the breakfast! Take the trip someplace else. The food was great but the service is an actual joke. We felt like we were on the tv show punkd. Didn’t get water or even a greet for over 10 minutes of sitting there. Ordered drinks which were forgotten two days in a row. Got our food with great timing but still didn’t get drinks. Finally get them 40 minutes later after telling her what was missing. Brought coffee without creamer -which was stated we needed. And we never saw the server again.we flagged her down to close out and she said she took a drink off. Lol a drink which couldn’t be drank bc it was missing the creamer. So generous. I understand being short staffed, but we watched everyone around us that sat after us get their drinks and water in a timely fashion. The tissues and water in our room was never refilled. And front desk will not give you any. 0/10 for the breakfast and front desk staff."

"Amazing experience from checkin to check out. The customer service was immaculate, and I was accommodated very well throughout my stay. Ramadan who works the front desk made my checkin/checkout process seamless and pleasant. The hotel is in the best location with plenty of access to restaurants, shopping, and not far from the airport. My room was beautiful, clean, and very modern. Nobu being the hotels official restaurant was also a perk. They even offer breakfast at the restaurant. I will absolutely be staying every time I come visit the city."

"Drove 6 hours to get to Nobu, only to be told I would have to wait another hour so house keeping could catch up. Honestly for as much as you pay for a room, plenty of notice before hand I was arriving, for the room to not be ready. The person at the desk basically brushed me off like I wasn’t a guest. Why would the guest have to suffer, because your cleaning crew is slacking? She didn’t offer me another room that was ready, or offer to upgrade. It kind of blew my mind. She said I could wait an hour across the street, that they would call me when it’s ready. Didn’t give me a time frame at all I had to ask. Check in was 3pm and they made us wait till 4pm. After driving 6 hours I just wanted to sleep. Room was nice but expected a little more being a zen suite. Rooftop pool was freezing even though it was a gorgeous day out. Very nice area lots of shops/ mall around to do things."