Carters Environmental (Formerly Carter's Septic Tank Service)

"Very friendly and knowledgeable at what they do. Highly recommend them for septic tank pumping."

"Tony and Omar were very professional and knowledgeable about their job I'll definitely be using them in the future"

"Very happy with the prompt and efficient service I received from Carter's to get my tank pumped out. Also had a new tank cover/lid installed that extends up to ground level to allow access to the tank without having to dig down to the tank. Josh and Adrian did a fine job. Very nice young men and a pleasure to talk to."

"We had just moved into a house with septic, reportedly last serviced the previous year. I called, told him the size of the tank and that I would like it emptied so we could start afresh on our own, and although it seemed to be working fine, we just wanted it checked for any issues. I got a quote and it was a little bit less than all my other quotes so I scheduled them to come out. When the guys arrived, they said that they'd empty it, but said the price was going to be about $200 more than what he quoted me over the phone. When I mentioned that's not the price we had agreed upon, he basically asked me to prove it to him. So I came inside and got the papers I'd taken all my notes on for all the quotes and showed him the better price I'd written down. He said that was for a smaller tank. Not true, I told the guy over the phone that I had a larger tank. When they finally did open everything up, it did need draining because the pump had gone out. The guy said they could pump out the tank, but they couldn't do it for the lower price because "it was just too full". This is when they also told me they don't work on septics with drip systems. I didn't know I had a drip system, I had no idea what that was, just that they weren't qualified to fix them. I ended up paying them the full amount and had to get another company to come out and fix it later. This was all frustrating, but the reason I am even mad enough to write this review is that the guys kept telling me "Your husband should do this..", "Your husband should be looking for this...", "This is how your husband would clean this..." etc, etc. I didn't say anything, but I do NOT have a husband. I am a woman who was home alone and felt very taken advantage of in the moment. So when I called the company/owner back while they were here to ask about the price difference, ask about why they couldn't work on my system, etc, I told him that I myself (yes, a woman with no husband) was the one who would be handling this and I felt like I was being misled, taken advantage of, etc. He became irate, yelled at me for even implying that he didn't like woman ("I have a wife of 20+ years and a drop dead gorgeous daughter"...not sure why that last part was relevant), then he hung up on me and immediately called his guys in the yard to leave mid job. I convinced the guys to at least stay and finish pumping everything out, but the whole experience was exhausting."

"I've waited several months to complete this review in order to give this company a fair shake. We purchased our house in Fall 2017 and learned a year later that our septic tank was full and the pipe from the house to the septic tank was falling apart and clogged with roots. We called Carter's Environmental to get someone out as fast as possible. The first time they came out, they were pleasant, cleared everything as best they could and we paid the $500 fee. Our system clogged up again and they came out and said we had to replace the pipe - they quoted us $1000. We agreed and they stated they would come out within the next two days. We had to call when they didn't show up, at which point we were informed that they were working an emergency job at Hays Prison. We waited another two days, until I had to call and ask to speak the owner himself. He was rude, but when I told him I was already calling around to see who else could come out, he sent his guys out there the next day. During the job, his guys busted one of our water pipes and they had to fix and replace it. The next day when they finished the work, they called my husband and informed him the bill was $2000. When my husband pointed out that they had originally quoted us around $1000, Tony stated that he could not leave our house until he was paid $2000 and he would be sitting in our driveway until we got home if necessary. We went ahead paid the $2000, but when we requested an itemized invoice, we were sent a general invoice with hours worked and general materials cost. I'm quite sure we paid for their mistake in busting our water pipe, but I'm also sure they'll never admit that. I would like Carter's Environment to understand, however, their poor customer service over a $1000 quote cost them $8500 in future septic work, which is what we paid another company (Anytime Septic) to replace our failed drain fields. How you make customers feel has real economic impact on your company and I will make sure everyone I know in the Floyd County area understands what you did to us."