Ned Stevens Gutter Cleaning 4819 Buford Highway, Norcross, GA 30071

"So, I don't like to leave bad reviews but I'm this case, I feel the need to do so. I had been getting my gutters cleaned for over 10 years with Atlanta's Best Gutter Cleaners, until Ned Steven bought them out a few years ago. Through the customer service I saw a huge difference with between Atlanta's Best Gutters Cleaners but I still decided to continue with Ned Stevens. And I schedule my gutter cleaning every year with them. In December they called me, provided my price which was within my normal price range. They scheduled the appointment for this month January 29, 2023.They came out to my property to perform the gutter cleaning but they did not do the work. No door tag or reason for not doing the work. So, I called customer service and they returned my call the next day. I was blown away at what the representative told me. She advised that the gutter cleaners didn't do the work because I wasn't paying them enough for the cleaning. Then she told me that it will be doubled the price. Then she began saying how I never got the small repairs fixed which was recommended by them. But the main reason for not doing the job was due to the price. Note: my gutters do need some attention but they are still cleanable. Secondly, I am not getting any cosmetic repairs done on my home by a gutter cleaning company. I will hire the professions for that type of service.The representative explained that they were not going honor Atlanta's Best Gutter cleaners price because price because they were charging too low even though Ned Stevens had been cleaning my gutters for years after they took over the account. As though, I told them what I wanted to pay! SMH!I politely told them that I will get another company to do the work and requested them to take me off their contact list. Because they quoted the price during the scheduling, they should have honored the price and advised that they will be increasing their prices during the next visit. I believe they are using subcontractors and not in house employees therefore, I don't want to use anymore based on that. Unfortunately we try to support certain businesses but some people don't know how to conduct good business. With this type of service I don't see longevity for Ned Stevens."

"I was originally using American Best Gutters but it was bought out by Ned Stevens and I decided to stay with Ned Stevens to give them a shot. They have done a good job with my gutters and they have serviced my home a least 5 times. Yesterday I get a text saying they can't perform my service and I figured it was do to the weather. No big deal. Then I get a call today saying that the manager reevaluated my home and now want me to pay $260 when I've been paying $135. I was paying $135 with Americans Best and when I spoke with someone from Ned Stevens after they bought them out I was told that if I sign up to have them come out quarterly and keep a card on file that my price won't go up. When speaking to the lady that called and I told her to cancel my services with them and then she told me "Well we can negotiate the price but we can't do anything close to the price you have been paying". I asked why all of a sudden they are doubling the price when again they have been to my home many times and this has never come up and I was told that the manager decided he needed to reevaluate my home. Sounds more like an excuse to try and see if they can get me to pay double the amount and when I told them no then they were willing to negotiate. It really sucks that with everything going on in this economy that this company thinks its ok to just double their rates. Again this is not about their work because every crew that has done work on my home has done a very good job."

"What went well: The actual clean was well done and they did a fantastic job. Very quick and professional! What didn't go so well: scheduling and the "issue found" afterward. Essentially, I called them last year before Thanksgiving (2022) to request gutter service not expecting them to come out until Jan. They went ahead and took my credit card info and said they would be out "asap". Flash forward to the end of Jan and I still hadn't heard from them. No communication as to when or if they were still coming. I call to request an update on scheduling to which they respond that they'll get there as soon as they can, and that their calendar was full. They also mentioned that their "competitors" were experiencing the same dealys...I told them I called a couple months ago and thought it was weird that they couldn't at least give me an actual time frame, and that I wanted them to go ahead and delete my credit card info. The rep then got an attitude and told me they could be there in a few days. They showed up and service went well, but what came after was what really bothered me. Afterward the company mentioned they found an "issue" with the gutters on the back of my house. I spoke with them about it, to which they suggested total replacement, and requested a quote for service. I let them know I didn't have the money right now but I would call them back when I was ready. They then proceed to call me at least once per week regarding my issue no matter how many times I told them I wasn't ready. This wasn't a big deal or anything, it just felt kind of pushy. I decided I wanted to get a couple more quotes just to see what was out there and had 2 other companies come out. BOTH mentioned there was nothing wrong with my gutters other than they were smaller than the 6" standard, meaning they get fuller faster. What I'm taking from this is either Ned Stevens got my house confused with another property or they lied about damage to make a sale. I'm not saying don't go with Ned Stevens or anything, but wanted to put my experience out there in case it's helpful. Obviously I won't be using them again, especially since their "competitors" are cheaper and MUCH faster to provide service."

"When my gutters were overflowing and causing water to cascade down my exterior wall and into a window, I contacted Ned Stevens. They told me about their prepaid plan for quarterly cleanings and that they could provide next day service to resolve my issue. Of course, I signed up so that I don't have to remember to contact anyone throughout the year. They did a great job cleaning the gutters and my issue was fixed. During cleaning, they identified an issue with one of my gutters being slightly pitched the wrong way. The cost to fix it was relatively affordable. The only issue I had was that the crew accidentally left an opening through which a squirrel had entered and taken up residence in our attic. Ned Stevens was extremely professional and courteous about making up for this error. Our exchange was pleasant and without conflict, and they have earned my trust as a loyal customer. I'm glad to have hired Ned Stevens, and I definitely plan to renew my service with them next year."

"Signed up for their regular gutter cleaning service. This supposedly included small repairs and notification of anything bigger that might be needed. I was excited to have someone else "looking after" my gutters for me after having basement water issues in the past. Unfortunately, on at least 3 occasions, they came, cleaned, left, and took no notice whatsoever of problems with my downpouts. On one occasion I called them back out -- they did come, and did fix the problem, thus the 2 stars instead of 1. But on another occasion they came, cleaned, left, and when I did a walk-around upon getting home from work and seeing they found "no problems", saw that one downspout had rusted through above the elbow to the point that pinestraw (clogging the inside) was sticking out all over the holes. The rust was bad enough that I was able to grab the elbow and just pull it and the last remaining pieces of metal broke off. Then I was able to get up inside and pull out about 2 feet worth of leaves/pinestraw. I rigged a system the best I could to keep it from dumping rainwater directly at the foundation (right where we've had basement water issues) and then tried to call. I got interrupted, didn't finish the call, and unfortunately forgot about it (remember, I wanted someone else to think about this for me!) -- I happened to be home the next time they came out -- they were done in under 10 minutes, said not a thing on the door tag about the issue, and left (with it looking exactly as it still does in the pic). This time I did remember to cancel my regular service, but now they call me constantly trying to get me back. Not worth the inflated price -- the one I was willing to pay only because it was going to make my gutters "worry free". {In response to Ned Stevens' comments -- the photo taken here was from April 20, the same day of their service call. The gutter looked like this BEFORE the call -- ever since I "rigged" it after the PREVIOUS call. I took the photo right after I saw that they had come again and noted no repairs needed on the door tag. Why am I just now sharing a photo from April? Because Ned Stevens has only recently decided to call me non-stop looking for my business, inspiring me to share the reason I will NOT be using their services again.}"