Heron's Crossing

"I’ve never put a pet to sleep before but when it became clear that it was time for my sweet FeLV positive kitty, I knew I needed to do it at home where we both felt safe and comfortable. There are several places around the city that do this but I chose Heron’s Crossing partly because they had prices listed and partly because I just really liked what I read about the vets on their website. I called on a Saturday morning and the woman who answered the phone was so kind and patient despite my tears as I was telling her about my situation. They were able to come that very afternoon. Dr. James was wonderful. His demeanor was so peaceful and his “howdy” greeting made me smile despite the circumstances. He showed a real interest in Phyllis’ life story, and he’d definitely talked with the woman who set our appointment because I didn’t have to explain everything all over again which was so nice. He explained the process thoroughly and communicated everything that was happening. The experience was heartbreaking, but it felt so peaceful and respectful of my love for my cat. This is truly top notch, full service care from beginning to end. It was so nice that they were able to handle the aftercare so I was able to take time to grieve instead of dealing with logistics. I am so grateful that I was able to give this experience to my beloved Phyllis. I couldn’t heal her, but I was able to make her final moments full of love and comfort. Thank you for being there for us."

"I can’t express how thankful we are to have found Heron’s Crossing to help our sweet Mia transition peacefully from the comfort of home. While this was by far the most difficult appointment we’ve had to make, we’ll always cherish the respect and peace that filled her last hour on earth. James has a special gift for bringing calm and comfort to the families from the moment he walks in to the moment he leaves with your loved one. We’re so grateful."

"Dr. Lauren Cassady was patient, compassionate, and tender with the passing of our sweet girl. Thank you! These simple words feel inadequate to express our profound gratitude in helping our household feel at peace with our decision to allow our pup to pass into the beyond with grace in the same way she lived in life. Dr. Lauren stepped through our doorway and into our lives at a difficult time as we had been watching our sweet dog suffer for several weeks following a series of stokes and our household was experiencing the complex emotions of grief. She sat with us on the floor as we witnessed the awe, wonder, and curiosity not only unique in birth but also in death and I now feel like Heron's Crossing is part of our family."

"Dr. Krista was an amazing addition to our very sad, sad day when we said goodbye to our beloved Aladdin, our companion for over 11 years. She was comforting, patient, kind and so warm and loving, even though she had just met Aladdin for the first time. This day was a hard day, and although the thought of never seeing Aladdin play, go for walks, and do all the funny things he used to do, will not be a part of our family anymore, Dr. Krista left us with the feeling of peace and that Aladdin would be well taken care of even to the very end. Thank you Dr. Krista for what you do and how you helped us through this unprecedented process."