Columbia Factory Store

"I was returning some shoes that I ordered from their web site. The people made it so effortless and took care of me. They helped me find some shoes, which also turned into another pair for my wife. Outstanding customer service at this store."

"Awesome deals on Columbia everything! Will be back for more. Sweetest staff!"

"I just left the store, and I had the most amazing customer service experience. Sharon is extremely attentive, helpful, and genuinely willing to assist you. When I asked to check an item at a different location, she not only did that gave recommendations beyond what I even could have hoped for. This is the best service I’ve had in a very long time, if not ever."

"Store was clean and price on the shirt I wanted wasn't bad (unfortunately my size was missing), but I had to chase down the store associate to help me. Hyperbole, of course, but I was at least greeted when I came in. However, the lady who greeted me immediately went to the back and when I walk toward the other associate, she walked toward the middle of the store without speaking (even though we were the only two in the room at the time). It was almost as if she was avoiding me. I moved toward her and was going to ask a question, but she didn't want to talk. Anyway, I finally asked her if she worked there and she indicated that she did indeed work at this store, so it went fine afterward. But, what I keep seeing these days are associates that either don't know how to talk to others, don't want to talk to others, or aren't trained to ask what the customer needs. Common Sense stuff, but folks are getting stranger and weirder all the time. All I need as a customer is, "Hello, how are you?" Then, ask if I need help finding anything. Period. That's all. Talk to me, people. I promise I'll be nice either way."

"I went to the Columbia outlet on Sunday May 15th. I want to just say the employees.... all the employees were the sweetest and kindest ladies ever. We were so impressed we came back to the store to buy more. This kinds of service is what makes the store thrive. Thank you Columbia fornhiring such wonderful people."