Walgreens,

684 W Bankhead Hwy, Villa Rica, GA 30180, United States

"Freaking go elsewhere for ANY of your needs. Scheduled an appointment to take a Covid and Flu shot last week. Received several email and text confirmation messages over the weekend PRIOR to wasting my time and gas getting there only to have the indignant, unprofessional and callous counter representative state that there were no vaccines to be had. She further stated that “I was just about to call you” to which I replied “What; AFTER the appointment time?” The equally unempathetic pharmacist came over and tried to allay my disgust at the lack of communication by stating that “We knew that we wouldn’t have the doses on Friday. We have been having this problem where the system allows people to make appointments without the vaccine being available.” I suppose on some planet that would have elicited some sympathy on my part; this ain’t that planet. Corporate REALLY needs to take a look at the folk they are having to represent their brand. The clowns at this location are failing miserably!"

"If I could give zero stars I would. I use the Walgreens in villa rica when I have to. The pharmacist is unprofessional and often times rude. No customer service training at all in this location. I use Walgreens all over the states due to my work. No doubt, this is the worst Walgreens in the country. It starts with the pharmacist/ manager. Saying “I am the manager” with zero cares given. Must not be able to hire professionals at Walgreens. I’ll no longer be a Walgreens customer in any way due to this branch. Why are they still open with a 2 star rating? Just plain painful to deal with and they don’t care because no one is holding them accountable. Terrible service is not even the word. Lazy is how I would use but what do I know. I just work 80 hrs a week in the sun… I know that ac work had to be hard on them… I would love to speak with corporate Monday. Whoever runs this branch should be let go! If you scroll they have had one review over 1 star in 8 months .. how are they still in business?"

"We gave them a year and half. We ignored the problems during Covid because Covid. Finally moved our details over to Publix pharmacy today. This Walgreens location has the worst customer service we know of. Mostly represented as apathy."

"I have used this Walgreens for years for family prescriptions. The past 2 years, service has gone downhill but I am loyal and continued to use this pharmacy. Wait times often lasted days past the promised pick-up time. If a prescription was delayed or had an issue, it would sit until I called and prodded it along. I waited on hold for over an hour multiple times to determine what the issue was with different prescriptions. A month ago, we went on a cruise and I scheduled our covid test a week before it was needed. When my family of 5 showed up, we realized that we scheduled the wrong test. I get it, that was my fault, but we were leaving that evening and had a small window to test. The pharmacy tech told me we would need to schedule the test online and I told her we had an appointment already and to use our scheduled appointment. I tried to go online but of course they were all booked up. I would have been happy to wait hours to give them time to get the paper work changed over but this lady refused to help us. I figured that since I have given them grace the past two years for horrible service that they could step up and go out of their way to help us this once. We were very stressed but eventually found a clinic that took walk ins that day. I have not stepped into this Walgreens since that day and never will again. Too bad for them because I used it weekly for more than our prescription needs. Adios Walgreens!"