The North Face Lenox Sq

"I didn’t purchase anything on this visit because they didn’t have the jacket I was looking for. I love Northface jackets and hats. the store at Lenox Mall it’s nice and clean."

"ABSOLUTELY JANKY! The first issue with this store is they sell ripped products. On multiple occasions I was sold and spotted many torn products stocked in the store. Prime example, I bought a $350 coat a few weeks ago and returned it because it was torn and Instead of sending the product back to the warehouse the store associate hung the coat right back up in my face like nothing ever happened. The second issue with this store is no one ever answers the phone (I tried calling them every day for a week straight). Anyone who visits Lenox mall knows this store is hardly ever packed even on a busy Black Friday yet the store manager and associates are somehow busy. The third issue with this store is their machine to process a store credit gift card doesn’t work. My suggestion to corporate is to clean house and hire a new set of employees that are more honest, attentive, and will at least answer the phones. I mean how much potential revenue do you think these employees including store manager made you lose out on while not caring because they are all getting paid weekly to bi weekly still regardless? My suggestion to customers are to either go to the Woodstock location or strictly deal with their online site because these people will sell you defective products (I’ve experienced this more than 3 times)."

"I drove down from TN and it was well worth the trip! Everyone was friendly, nice and helpful! They had exactly what I wanted in stock!"

"I just wanted to share my experience at the North Face store in Lennox Mall. Let me say not only was the clothing of great quality but so was the service that I received from Marilyn. She was amazing!! She had a great personality and was very knowledgeable of the merchandise. With her exceptional service I was able to find everything that I needed. I will definitely shop there again very soon! Thank you Marilyn, you’re so awesome!"

"WORST CUSTOMER SERVICE EVER!!! I was there on 01/07/23 to return a vest. 'Marilyn' who appears to be the manager had zero intention to assist customer. No greeting and worst attitude one could present at a store like Lenox Square. Not sure how they represent large company like 'The North Face'. I read multiple reviews by other with similar experience. I truly hope company takes a serious action to make changes as they will loose so much revenue due to poor customer service. I don't have any reason why I would shop there since I could buy similar products at another department stores, such as Macy's or Bloomingdale. In result I would NEVER to revisit that store due to my horrible experience with 'Marilyn'."